Sabryn Jones
Maryland Heights,MO
Summary
Motivated Medical Records Professional experienced in managing healthcare documentation with precision and efficiency. Delivered effective organization and analysis of medical records in compliance with regulatory standards through strong work ethic and adaptability. Focused on leveraging interpersonal skills to enhance team collaboration and streamline processes.
Overview
7
7
years of professional experience
Work History
House Calls Scheduling Coordinator
Optum
Maryland Heights, MO
09.2024 - Current
- Scheduled House Calls visits for members in a timely manner using Hawkeye 3.0
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Increased member satisfaction through timely appointment scheduling and proactive management of wait times.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Delivered exceptional customer service and supported positive brand experience.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
Collections Specialist
Enova International
Chicago, IL
11.2023 - 09.2024
- Negotiated payment agreements with customers to enhance collection rates.
- Communicated payment arrangements to customers, fostering positive relationships and ensuring understanding.
- Monitored outstanding account balances and determined the need for further collections action.
- Resolved customer billing issues to expedite cash flow.
- Resolved disputes between customers and creditors quickly and efficiently through effective communication skills.
- Worked closely with management to resolve or assist in customer delinquency issues.
- Resolved disputes between customers and creditors, facilitating prompt resolutions and maintaining customer satisfaction.
- Processed manual payments received from customers accurately according to company policy.
- Generated detailed reports summarizing account activity, delinquency trends, collection results.
Medical Records Specialist
UHG (Remote)
Maryland Heights, Missouri
03.2020 - 10.2023
- Managed medical records requests for UnitedHealth Group remote healthcare operations.
- Reviewed patient charts for accuracy and complete documentation.
- Updated electronic records in secure health information systems.
- Date stamps all requests and highlights pertinent data to facilitate processing.
- Validates requests and authorizations for release of medical information according to established procedures.
- Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
- Maintain equipment in excellent operating condition (inside and out).
- Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
Education
Bachelor of Science (B.S.) - Nursing
Saint Charles Community College
Cottleville, MOHigh School Diploma -
St. Charles West High
Saint Charles, MoSkills
- Composed under pressure
- Ability to multi-task
- Efficient and Detail-Oriented
- Self-motivation
- Customer satisfaction skills
- Organizational skills
- Collaborative Team Player
- Computer software
- Problem Solving
EXTRACURRICULAR ACTIVITIES
• Community volunteer work.
• Fundraising and charity activities.
Timeline
House Calls Scheduling Coordinator
Optum
09.2024 - Current
Collections Specialist
Enova International
11.2023 - 09.2024
Medical Records Specialist
UHG (Remote)
03.2020 - 10.2023
Bachelor of Science (B.S.) - Nursing
Saint Charles Community College
High School Diploma -
St. Charles West High