Sabryna-Lynn Foy
Buena,NJ
Summary
Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Client Service Representative
L.J. Zucca
02.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Taking incoming calls regarding placement of orders while inputting orders into POS for delivery and pick up orders.
- Running wholesale store regarding stocking and pick up orders.
Client Services Manager
Timeshare Legal LLC
09.2022 - 03.2023
- Taking and creating outbound and inbound calls to customers who inquire about a home improvement project such as, replacements of roofing, siding, windows, doors, and gutters
- Taking information and inputting data into computer system and creating and scheduling appointments containing data gathered
- Creating reports for management of the call center and representatives
- Communicating with consultants regarding customers and their inquiries
- Manage over 250 clients by communicating by phone and email to assist in canceling their timeshares and answer any questions or concerns they may have
- Prepare contracts for new clients and gather necessary documents needed for the cancellation process, then upload files into the CRM software, Pipeline
- Create and organize tasks throughout the day to ensure each client is updated on their status and all inquiries and concerns are answered
- Develop new strategies and solutions to assist clients with canceling their timeshare as well as address any issues that may occur
- Leveraged CRM to maintain assigned accounts and activities
- Maintained client relationships by partnering with internal teams to understand client goals and objectives
Cashier
Safeway
10.2018 - 05.2022
- (I have performed all these positions at once since hire), Performs cashier and customer service duties as needed during peak store hours
- File Maintenance
- Adjust prices for in-store items based on weekly reports provided by the corporation
- Process price batches to reassure merchandise is pricing correctly in the point-of-sale (POS) system
- Responsible for making sure all departments of the store are always checking out and represented at the correct prices
- Appointed supervisor when managers are not present
- In charge of ordering products, overnight shifts I am the manager for 8 hours until the store opens and there was never a need to ask for a new manager to cover when management was out since I was already there with all the experience needed
- General Merchandise
- Unloads non-food items off palettes each day to stock the load onto the shelves
- Assists customers with store-specific and general inquiries
- Takes inventory each day through a F.A.R System
Education
GED -
Pima Community College
Tucson, AZ04.2022
Skills
- Microsoft Office Suite
- Typing speed 50 WPM
- Robust customer service experience
- Strong multi-task abilities
- Self-motivated
- Excellent verbal and written communication
- Data management
- Salesforce
- Computer skills
- Team Orientated
- Upbeat personality
- DocuSign
- Google Docs
- Chase Dialer System
- Calm and Poised demeanor
- Ability to handle customer concerns via phone and in person
References
- Fred Paris, Supervisor/Assistant Director of Client Services, Timeshare Legal, EHT, NJ, (609) 202-7094, Fredl375@gmail.com
- Bruce Delamater, General Merchandise Manager, Safeway, Queen Creek, AZ, (480) 822-9073, win782@aol.com
- Mariah Fierro, File Maintenance Manager, Tucson, AZ, (520) 351-9117, fierromariah@gmail.com
- J. Bianca Beltran, ICC/Receiver, Tucson, AZ, (520) 312-6997, monstromeama007@gmail.com
- Marta Mysak-Echevarria, Retired NCUA Supervisor, Buena, NJ, (480) 789-0610, marta.ech66@gmail.com
Timeline
Client Service Representative
L.J. Zucca
02.2024 - Current
Client Services Manager
Timeshare Legal LLC
09.2022 - 03.2023
Cashier
Safeway
10.2018 - 05.2022
GED -
Pima Community College
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