Sabryna Phillips
DeRidder,Louisiana
Summary
Proven track record in enhancing customer satisfaction and sales at Domino's Pizza through expert relationship-building and effective cross-selling. Demonstrated empathy in high-pressure situations, skillfully managing inbound calls and client queries. Achieved significant repeat business by leveraging data entry skills and performance tracking to exceed sales targets.
Overview
8
8
years of professional experience
Work History
CSR, Sales
Domino's Pizza
09.2024 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Kitchen Cook
Building Blocks Daycare
08.2024 - Current
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
CYPA Youth Program Assistant
NAFT
02.2023 - 06.2024
- Communicated effectively with parents, updating them on the progress of their children within the program.
- Enhanced youth engagement by incorporating interactive activities and group discussions into program sessions.
- Continuously assessed current programming needs, making adjustments to improve overall effectiveness and participant satisfaction.
- Fostered social awareness through engaging workshops on topics like diversity, inclusivity, environmental responsibility.
Environmental Services Housekeeper
Beauregard Health System
06.2021 - 11.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
CSR, Sales
Pizza Hut
04.2019 - 04.2021
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Dog Groomer
Petco
06.2017 - 06.2019
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Teaching Assistant
The Goddard School
04.2017 - 08.2017
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Hostess
Franklinville Inn
01.2017 - 04.2017
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Delsea Regional High School
Franklinville, NJ06.2017
Skills
- Cross-Selling and Upselling
- Data entry proficiency
- Empathy and patience
- Performance Tracking
Timeline
CSR, Sales
Domino's Pizza
09.2024 - Current
Kitchen Cook
Building Blocks Daycare
08.2024 - Current
CYPA Youth Program Assistant
NAFT
02.2023 - 06.2024
Environmental Services Housekeeper
Beauregard Health System
06.2021 - 11.2021
CSR, Sales
Pizza Hut
04.2019 - 04.2021
Dog Groomer
Petco
06.2017 - 06.2019
Teaching Assistant
The Goddard School
04.2017 - 08.2017
Hostess
Franklinville Inn
01.2017 - 04.2017
High School Diploma -
Delsea Regional High School
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