Sabtecha Reyes
Cleveland
Summary
Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills enable effective multitasking and operational improvements. Proven ability to enhance customer experience through process optimization.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
XPO Logistics
Parma
04.2024 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Maintained product knowledge to provide informed support to clients.
- Collaborated with team members to enhance service delivery.
- Documented customer interactions in compliance with company procedures.
- Communicated feedback from customers to improve service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Brokerage Auditor
UPS
Middleburg Heights
05.2023 - 04.2024
- Reviewed internal controls and identified areas for improvement.
- Collaborated with teams to implement auditing procedures and best practices.
- Maintained documentation of audit findings and recommendations.
- Worked closely with management to discuss external audit results and action plans.
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Collaborated closely with other team members to develop effective audit plans.
- Monitored changes in applicable laws and regulations that affect the organization's operations.
Customs Brokerage Representative
UPS
Middleburg Heights
08.2017 - 05.2023
- Processed customs documentation for international shipments in compliance with regulations.
- Coordinated with clients to resolve customs-related inquiries and issues effectively.
- Ensured accurate classification of goods for tariff purposes following industry guidelines.
- Collaborated with government agencies to facilitate timely customs clearance procedures.
- Reviewed and validated shipping invoices to ensure proper documentation accuracy.
- Prepared documentation required for the release of goods from customs control.
- Responded promptly to inquiries from internal staff regarding import and export processes.
- Analyzed shipping manifests for accuracy prior to filing entry documents with Customs Authority.
- Reviewed and processed customs clearance documents for imported goods.
- Maintained up-to-date knowledge of international trade regulations and procedures.
- Ensured accuracy of all declarations made on behalf of clients.
- Attended training sessions to stay current on industry trends and updates.
- Provided guidance to customers on compliance requirements associated with imports and exports.
- Identified shipments requiring special handling based on value, size, documentation and country of origin.
Collections Agent
McCarthy Burgess and Wolf
Cleveland
01.2014 - 08.2018
- Managed customer accounts to ensure timely payments and resolve disputes.
- Conducted outreach to clients through calls and emails for payment collections.
- Documented account details and interactions in the collections management system.
- Educated customers on payment options and account status updates effectively.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Identified past due accounts and contacted account holders to arrange payment.
- Adhered to all applicable laws, regulations, and company policies.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
Customer Service Representative
Credit First National Association
Cleveland
03.2009 - 01.2014
- Managed customer inquiries through phone and email communication.
- Maintained up-to-date knowledge of company services and industry trends.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
John Marshall High School
Cleveland, OHSkills
- Customer service
- Conflict resolution
- Product knowledge
- Documentation management
- Customer relationship management
- Compliance adherence
- Effective communication
- Team collaboration
- Data entry
- Problem solving
- Interpersonal skills
- Risk mitigation strategies
- Sop adherence
- Regulatory compliance
Affiliations
Observing experienced professionals to gain insights into different roles and responsibilities.
Participating in activities that enhance teamwork and collaboration.
Languages
Spanish
Professional
Timeline
Customer Service Representative
XPO Logistics
04.2024 - Current
Brokerage Auditor
UPS
05.2023 - 04.2024
Customs Brokerage Representative
UPS
08.2017 - 05.2023
Collections Agent
McCarthy Burgess and Wolf
01.2014 - 08.2018
Customer Service Representative
Credit First National Association
03.2009 - 01.2014
High School Diploma -
John Marshall High School
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