Sacha Alli

• Assists in performing pre-registration and registration duties

•Obtains necessary demographic and insurance information and enters data into computer system

• Verification of patient insurance coverage and other related data with third party carriers for scheduled appointments/procedures

•Collects money due from patient at time of service

•Schedule appointments, send messages to various personnel and extends calls to the appropriate extension number

• Performs related duties as required

• Entered referrals into appropriate system based on type of referral obtained.
• Provided assistance with insurance referrals and authorization overrides.
• Processed referrals and set up new patients with correct therapist based on availability and particular specialties.
• Updated medical records in EMR system and double-checked data for accuracy.
• Compiled evidence and medical records to provide legal team with information relevant to case.
• Processed both outgoing and incoming requests for medical records from multiple sources.
• Updated patients' medical records using electronic recordkeeping system.
• Managed sensitive patient data securely, maintaining strict compliance with HIPAA regulations.

• Answer and place phone calls regarding patient appointments
• Contact insurance companies regarding coverage and payment plans.
• Perform clerical duties such as copying faxing filing emailing etc.
• Send payment notices to insurance companies and patients.
• Receive and process payments made by patients or insurance companies.
• Staff schedules and perform billing and bookkeeping duties.
• Assist patients to complete all necessary forms and documentation.
• Fill in cancellations and no-shows.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Prepare claim forms for dental insurance.
• Prepare and mail billing statements

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Documented patient medical information, insurance details to facilitate smooth appointments
• Scheduled, rescheduled and handled cancelled appointments for patients.
• Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
• Answered phone calls and messages for physicians and handling patient inquiries.

• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
• Organized referrals to other medical specialists.
• Documented patients' dental health information, medical history and vital signs.
• Explained treatment procedures and instructed patients on home care guidelines.
• Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.

• Answer and place phone calls regarding patient appointments
• Contact insurance companies regarding coverage and payment plans.
• Perform clerical duties such as copying faxing filing emailing etc.
• Send payment notices to insurance companies and patients.
• Receive and process payments made by patients or insurance companies.
• Staff schedules and perform billing and bookkeeping duties..