Hardworking Medical receptionist brings top-notch abilities in reception and clerical work. Experienced in providing administrative support to health care facilities and performing tasks such as maintaining patient records, updating patient accounts, and handling all patient and facility correspondence. Bringing forth excellent customer service skills and an understanding of the medical industry and important medical terminology. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Hi, I’m
SACHA AVILES
DELTONA,UNITED STATES
Summary
Overview
4
years of professional experience
Work History
Ace medical
Medical Receptionist
08.2022 - Current
Job overview
- Assisted one healthcare provider in providing patient care by retrieving medical records, test results, medical supplies and other items
- Prepared and filed medical paperwork, including insurance forms and medical claims
- Greeted and checked in 15-20 patients a day in a friendly and professional manner
- Maintained patient records, including updating patient information and filing documents
- Maintained a well-stocked reception area, ensuring patients were comfortable throughout their visits
- Resolved patient complaints in a timely and professional manner
- Compiled and maintained required medical reports, ensuring accuracy and compliance with regulations
- Ensured HIPAA compliance by maintaining patient confidentiality
- Sorted and distributed incoming mail, ensuring the timely delivery of documents to the appropriate departments
- Scheduled follow-up appointments and provided patient education materials
- Utilized electronic health records to document patient care and maintain accurate medical records
- Followed protocols and guidelines to provide quality care and maintain medical records
- Maintained all patient records and confidential medical documents, ensuring data security and privacy compliance
- Answered a high volume of incoming calls from patients and physicians, resolving inquiries and scheduling appointments.
Concentrix
Sales Adivsor
05.2020 - 07.2022
Job overview
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Served 20-30 customers a day with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Seminole State CollegeSanford, FL
Associates degree
05.2023
University Overview
- Dean's List Spring semester of 2023
- 3.0 GPA
Amerian Heart AssociationOnline
BLS Certification
11.2022
University Overview
Villages High SchoolThe Villages, FL
High School Diploma
05.2016
University Overview
Skills
- Fast Learner
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Computer Skills
- Microsoft Office
- Ability to Work Under Pressure
- Ability to Work in a Team
- Medical Records
- Adaptability
- Time Management Skills
- Excellent Customer Service Skills
- Excellent Communication Skills
- Reminder calls
- Knowledge of Office Technology
- Knowledge of Medical Terminology
Timeline
Medical Receptionist
Ace medical
08.2022 - Current
Sales Adivsor
Concentrix
05.2020 - 07.2022
Seminole State College
Associates degree
Amerian Heart Association
BLS Certification
Villages High School
High School Diploma
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