Sacha Dronet
Jacksonville
Summary
Dynamic Client Service Specialist with a proven track record at Adecco Group NA, excelling in invoice generation and customer relations. Demonstrated exceptional communication skills while managing a $9 million book of business, ensuring timely collections and enhancing client satisfaction through proactive problem-solving and meticulous documentation.
Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Highly organized, possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
29
29
years of professional experience
Work History
Client Service Specialist
Adecco Group NA
10.2013 - Current
- Managed a 9 Million dollar book of business. From point of invoicing thru collections.
- Provided knowledgeable service and support for all customer needs.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Utilized Microsoft Excel, PeopleSoft Financials and Oracle software to manage invoices and payments.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, PeopleSoft Financials and Oracle software to manage invoices and payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported new client projects with advanced skills in document management, customer relations and reporting.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and mailed/emailed invoices to customers, provide remit data, and documented account updates.
- Managed and responded to correspondence and inquiries from customers and Branch personel.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
Accounts Receivable Administrator
Seacoast Seafood Supply
01.2004 - 06.2013
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reconciled accounts, managed audits and updated financial records.
- Matched purchase orders with invoices and recorded necessary information.
- Entered figures using 10-key calculator to compute data quickly.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Generated invoices upon receipt of billing information.
- Supported management by processing invoices and documents with consistent on-time delivery.
Shipping and Receiving Clerk and Invoicing
Barcode Equipment Service
01.1997 - 12.2003
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Prepared and mailed invoices to customers.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document repair records for management.
Education
Liberal Arts
University of Arkansas, Little Rock, AR
Little Rock, ARLiberal Arts
Northeast Louisiana University
Monroe, LAHigh School Diploma -
Jacksonville High School
Jacksonville, ARSkills
- Documentation skills
- Exceptional communication
- Reporting requirements
- Email etiquette
- Microsoft Excel proficiency
- Microsoft Word proficiency
- Data entry and management
- Invoice generation
- Time management
- Problem-solving
- Customer relations
Nominated 3 seperate years for Adecco Excellence Award. Won award one year
Internal, Company sponsored Award offered annually. Award covers all of North America corporate employees.
Languages
English
Full Professional
Timeline
Client Service Specialist
Adecco Group NA
10.2013 - Current
Accounts Receivable Administrator
Seacoast Seafood Supply
01.2004 - 06.2013
Shipping and Receiving Clerk and Invoicing
Barcode Equipment Service
01.1997 - 12.2003
Liberal Arts
University of Arkansas, Little Rock, AR
Liberal Arts
Northeast Louisiana University
High School Diploma -
Jacksonville High School
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