Dedicated Analyst known for rapidly and effectively translating historical performance figures into actionable data. Taps into expansive analytical knowledge to derive value from broad-ranging data points. Ready to lead company-wide business intelligence initiatives through deft logistical management and expert hands-on analysis.
Hi, I’m
Sacha Masuca
Austin,TX
Summary
Overview
8
years of professional experience
Work History
Cash App
Quality Controller
05.2021 - 10.2022
Job overview
- Developed quality control standards, methods and procedures to meet compliance requirements for CERT
- Equipped and organized Cash CERT to comply with company strategy for online and offline quality controls
- Documented findings and produced monthly/quarterly/annual control reports
- Developed and implemented quality assurance improvements
Accenture
Senior Business Analyst
02.2020 - 01.2021
Job overview
- Synthesized business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement of products
- Implemented escalation procedures to effectively handle time-sensitive issues.
Accenture
Operations Trainer
06.2018 - 02.2020
Job overview
- Recognized and tapped talented staff to fill key positions and maximize productivity
- Scheduled and taught in class courses to increase learning opportunities
- Mentor new hires, resulting in stronger staff development and increased productivity
- Monitored participant workflow and behaviors throughout training process
- Quickly adapted training plans for client needs, keeping timeline's, budgets and desires in mind
- Increased quality by 18%
- Low performers increased from mid 70% to high 90%
Education
Texas State University
Bachelor of Science from Psychology
University Overview
Skills
- Quality Assurance and Control
- Critical Thinking and Technical Mindset
- Program Implementation
- Project Management
- Product Development
- Analytical Tools
Availability
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Timeline
Quality Controller
Cash App
05.2021 - 10.2022
Senior Business Analyst
Accenture
02.2020 - 01.2021
Operations Trainer
Accenture
06.2018 - 02.2020
Texas State University
Bachelor of Science from Psychology