Sacha Mayers
LA Fitness
Houston,TX
1
Certification
2
years of professional experience
Detail-oriented professional with a solid background in customer service and operations management. Known for fostering collaboration among team members and implementing strategies that elevate service quality and operational efficiency.
Work History
Pro Shop Attendant/Bartender/Beverage Cart Attendant
11 Months- Licensed selling of alcohol in the bar and on the golf course using the beverage cart
- Rotate positions during tournaments to areas that need the most assistance and/or selling on the beverage cart
- Executed transactions efficiently using point-of-sale systems and cash registers
- Educated customers on product offerings and membership benefits
- Adjusted roles during tournaments to enhance team efficiency to areas that need the most assistance and/or selling on the beverage cart
Front Desk Sales Associate
1 Year 11 Months- Politely greeted incoming members and guests, answering phone calls, addressing inquiries, and resolving issues efficiently with the Operations Manager.
- Facilitated membership and daycare pass transactions at front desk.
- Created actionable strategies aimed at increasing client interaction and satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Coordinated promotional events that increased brand awareness and attracted facility tours.
Member Experience Manager
1 Year 4 Months- Greet members warmly upon arrival, and always following up with an enthusiastic goodbye
- Check in members and guests while answering phone calls and inquiries
- Supervise, observe, and coach a team of front desk staff and going through daily scores
- Booking appointments for myself, Operations Manager, and General Sales Manager
- Contributed to discussions in team meetings aimed at enhancing operational efficiency.
- Partnering with Operations Manager, District Operations Manager, and other department managers to find more efficient ways to fulfill guest needs
- Kept track of inventory, retail item sales, data entry, and receiving shipments via spreadsheets
- Filing incident reports and staff write ups
- Answered member survey comments and concerns, Google reviews, and direct emails, responding to each with personalized and thought out suggestions and solutions
- Coordinated open house days to promote new deals, sales, merchandise, and employment opportunities
- Interviewed and selected people seeking employment with the Operations Manager
- Managed upkeep of the lobby ensuring all areas are spotless and organized, always audit ready
Server
8 Months- Delivered exceptional customer service in high-volume dining environment.
- Efficiently managed table assignments and maintained accurate order entries.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Trained new team members on menu knowledge and service standards.
- Partnered with coworkers on banquet and sports game promotion nights to ensure service is being upheld
Education
Bachelor of Science - Business Administration And Management
- Women's Energy Network- Scholarship Recipient
Bachelor of Science - Business Administration And Management
Skills
Team player mentality
Workplace safety
Customer and employee relationship building
Cleanliness and hygiene
Performance analysis
Upselling strategies
Staff training and development
Promotional strategy
Attention to detail
Customer assistance
Certification
- CPR Certified (Sept 2024-2026)
- Food Handlers License (Sept 2024-2026)
- Texas Alcoholic Beverage Commission License (Sept 2024-2026)
Timeline
Pro Shop Attendant/Bartender/Beverage Cart Attendant
Greatwood Golf
08.2025 - CurrentRead More
Front Desk Sales Associate
LA Fitness
08.2024 - CurrentRead More
Server
Brick House Tavern + Tap
08.2024 - 04.2025Read More
Member Experience Manager
EOS Fitness
04.2024 - 08.2025Read More
Texas State University
Bachelor of Science from Business Administration And Management
Read More
Galveston College
Bachelor of Science from Business Administration And Management
Read More