Sacha Peterkin
Coral Springs,FL
Summary
Highly motivated Customer Service Representative with 15+ years of experience providing an outstanding customer service skills, and problem solving. Strong communicator who builds customer trusts.
Overview
16
16
years of professional experience
Work History
Logistics Supervisor
Teleperformance USA
01.2022 - Current
- Successfully identified and resolved shipping and packaging errors, improving the accuracy and timeliness of product delivery
- Successfully assigned assets recovered equipment, and closed cases, resulting in accurate tracking of shipped and returned packages
- Reconciled shipment data across multiple systems, resulting in improved alignment and consistency in data
- Built and maintained effective relationships with supervisors of other departments, resulting in improved coordination and collaboration
- Consistently attended daily conference calls, resulting in effective workload management and timely completion of tasks
- Developed and implemented inventory strategies to maintain optimal levels while maintaining high customer service levels and on-time delivery
- Act as a role model in all areas, including professionalism, service orientation, and commitment to organizational goals and objectives
- Supervised, guided, and managed a team of 15+ employees to achieve company growth and goals
- Collaborated with the internal team members and external vendors, consistently monitoring and fulfilling project requirements and expectations
- Contributed to the company's goals by reducing SLA and achieving cost savings of $200,000 per quarter through assigned projects.
Logistics Service Desk Analyst
Teleperformance USA
08.2018 - Current
- Responsible for maintaining accurate Inventory records
- Responsible for creating shipping labels and prepare packages for shipping
- Responsible for filing reports of lost or damaged products to accurately maintain inventory
- Collaborates and communicates with logistics technicians and customer service Agents
- Politely engages Vendors and drivers with a positive attitude
- Tracks, traces, and updates the status of incoming and outgoing shipments.
Customer Service Advocate - United Health Care
Teleperformance USA
06.2015 - 08.2018
- Provided concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
- Researched complex issues across multiple databases and work with support resources to reach resolution
- Provided education and status on previously submitted per-authorizations
- Assisted members in finding new providers and specialist and facilitated new appointments
- Updated Clients new Primary Care Physician (PCP)
- Resolved Clients billing discrepancies.
Home Heath Aide
Comfort Keeper
08.2013 - 01.2014
- Provided Patients meal preparation and planning
- Provided assistance with daily bathing and grooming
- Maintained detailed records of patient vitals and weekly progress
- Prepared daily reports of patient activities
- Provided transportation to and from medical appointments.
Customer Service Rep/Cashier
Target Super Center
01.2008 - 01.2012
- Process cash, credit and debit transaction using cash register or POS
- Verify credit card transactions alongside Photo ID
- Handle returns and exchanges according to company’s policies
- Greet and answer customer questions
- Offer and process the opening of the Target Debit and credit card.
Medical Assistant (Internship)
Charles I. Glaser, MD, PA
05.2008 - 07.2008
- Performed electrocardiograms (EKG)
- Measured patients Vital Signs
- Prepared Patients prescription at the directions of Physician
- Provided Front-desk clerical duties: incoming calls, appointments setting and updated patients records
- Collected blood, tissue, and other laboratory specimens and prepared them for shipment.
Education
Phlebotomy Certificate - Phlebotomy
Sharidan Technical College
Hollywood, FL08.2022
Home Health Aide Certificate -
Ruby Academy For Health Occupation
08.2010
Medical Assistant Diploma -
Florida Career College
06.2008
High School Diploma -
American Worldwide Academy
10.2007
Skills
- Patient care
- Customer Service
- Communication
- Active listening and Empathy
- Problem solving
- Inventory control
Timeline
Logistics Supervisor
Teleperformance USA
01.2022 - Current
Logistics Service Desk Analyst
Teleperformance USA
08.2018 - Current
Customer Service Advocate - United Health Care
Teleperformance USA
06.2015 - 08.2018
Home Heath Aide
Comfort Keeper
08.2013 - 01.2014
Medical Assistant (Internship)
Charles I. Glaser, MD, PA
05.2008 - 07.2008
Customer Service Rep/Cashier
Target Super Center
01.2008 - 01.2012
Phlebotomy Certificate - Phlebotomy
Sharidan Technical College
Home Health Aide Certificate -
Ruby Academy For Health Occupation
Medical Assistant Diploma -
Florida Career College
High School Diploma -
American Worldwide Academy
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