Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Sacha Reed

Euclid,OH

Summary

Knowledgeable professional with strong foundation in mental health support and patient care. Demonstrated ability to implement therapeutic techniques and contribute to team-based care plans. Proven skills in crisis intervention and patient communication ensure supportive environment for individuals in need.

Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level position. Ready to help team achieve company goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Home Health Aide

Amazing Hearts Home Health Care Agency
10.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Mental Health Technician

Windsor Laurelwood
01.2023 - 07.2024
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Direct Support Professional

ViaQuest Behavioral Health
04.2020 - 11.2022
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Transported clients to medical and dental appointments to provide support.
  • Maintained clean, safe, and well-organized patient environment.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.

Banquet Server

Hilton Garden Inn Hotel
12.2018 - 04.2020
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.

Reservation Agent

Marriot Hotel
01.2017 - 09.2018
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.

Education

High School Diploma -

Glenville High School
Cleveland, OH
05.2009

Skills

  • Patient care
  • Care plan management
  • Emotional support
  • De-escalation techniques
  • Suicide prevention
  • Behavior observation
  • Customer service
  • Strong teamwork
  • Time management
  • Critical thinking

Awards

Hometown Hero and Employee of the Month on August 10, 2023 - Windsor Laurelwood 

Timeline

Home Health Aide

Amazing Hearts Home Health Care Agency
10.2024 - Current

Mental Health Technician

Windsor Laurelwood
01.2023 - 07.2024

Direct Support Professional

ViaQuest Behavioral Health
04.2020 - 11.2022

Banquet Server

Hilton Garden Inn Hotel
12.2018 - 04.2020

Reservation Agent

Marriot Hotel
01.2017 - 09.2018

High School Diploma -

Glenville High School

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