Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sacha Rosario

Newport,MI

Summary

A seasoned leader with a proven track record at Dollar Tree, I excel in store operations oversight and personnel development. Skilled in crafting strategic business plans and fostering team growth, I've significantly enhanced customer satisfaction and operational efficiency. My approach combines innovative merchandising with effective staff management, driving notable business success.

Overview

11
11
years of professional experience

Work History

Store Manager

Dollar Tree
Carleton, MI
10.2022 - 01.2025
  • Established customer service standards and monitored staff compliance.
  • Assessed operational efficiency of the store's departments.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Updated POS system with new products and promotional offers.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Recruited, trained and supervised new employees.

Merchandise Assistant

Dollar Tree
Carleton, MI
02.2017 - 09.2022
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Identified opportunities for improving existing processes related to merchandising operations.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Assisted in the maintenance and organization of the merchandise inventory database.
  • Cleaned and organized display cases, shelves and aisles.
  • Coordinated with suppliers to ensure timely delivery of merchandise.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Built effective partner store relationships to improve customer satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Assistant Manager

Dollar Tree
Monroe, MI
01.2014 - 02.2017
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved conflicts between team members in an effective manner.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Piper Highschool
Fort Lauderdale, FL
05-2003

Skills

  • Store operations oversight
  • Hourly shift management
  • Personnel development
  • Promotional planning
  • Operational budgeting
  • Customer service
  • Staff supervision
  • Security system monitoring
  • Team development
  • Store operations
  • Flexible schedule
  • Operations management
  • Performance reviews
  • Inventory oversight
  • Employee engagement
  • Inventory management
  • Merchandise planning
  • Payroll management
  • Bank deposit procedures
  • Accurate cash handling
  • Leading staff meetings
  • Delegating work
  • Staff management
  • Bank and safe deposits

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Store Manager

Dollar Tree
10.2022 - 01.2025

Merchandise Assistant

Dollar Tree
02.2017 - 09.2022

Assistant Manager

Dollar Tree
01.2014 - 02.2017

High School Diploma -

Piper Highschool

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Sacha Rosario