Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sacha Sartin

Detroit

Summary

Dynamic professional with a proven track record at Thomson Reuters, excelling in customer success management and analytical thinking. Adept at resolving complex issues and optimizing scheduling processes, I leverage strong leadership and communication skills to drive operational efficiency and enhance team performance. Committed to delivering exceptional results in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Thomson Reuters, Talent Net
Ann Arbor
04.2023 - Current
  • Handled customer service issues by providing guidance via web based sessions.
  • Served as first point of contact for incoming technical service calls and emails.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Collected, analyzed and reported on data for use in operational planning.

Scheduling Coordinator

Evolution Gaming
Southfield
10.2020 - 04.2023
  • Set and confirmed weekly, monthly and yearly work schedules for Evolution Michigan employees
  • Ensured compliance with established policies and procedures related to scheduling activities.
  • Provided support in identifying critical path activities to ensure deadlines are met.
  • Communicated schedule changes effectively throughout the organization when necessary.

Education

Bachelor of Science - Occupational Therapy

Eastern Michigan University
Ypsilanti, MI
12-2025

Skills

  • Strong leadership
  • Communication skills
  • Time management
  • Problem solving
  • Decision-making
  • Customer success management
  • Analytical thinking
  • Complaint resolution

Certification

Certified Medical Assistant. Michigan Teaching Certification. CPR/First Aid Certified. Cloud-based applications| Windows | MacOS | Jira | Zendesk | Trello | Google Suite | Agile | Microsoft Office (Excel, PowerPoint, Outlook)

Timeline

Technical Support Representative

Thomson Reuters, Talent Net
04.2023 - Current

Scheduling Coordinator

Evolution Gaming
10.2020 - 04.2023

Bachelor of Science - Occupational Therapy

Eastern Michigan University

Similar Profiles

CREATE PROFILE
Sacha Sartin