Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sacha Stikeleather

Los Angeles,CA

Overview

15
15
years of professional experience
1
1
Certification

Work History

Caterer

Carousel Foods
02.2022 - Current
  • Delivered breakfast for hundreds of soldiers located at the border in Texas on time every morning.
  • Created meal plans and ordering lists to provide a unique menu every week.
  • Managed kitchen procedures preparing breakfast and some hot lunches.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Tested recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.
  • Created numerous appetizer, entree and dessert options to enable creation of customized menus.
  • Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
  • Designed specific meals containing ethnic food options to meet needs of diverse customer base.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Developed specific meals for special occasions and catered events to match theme and requirements of clients.
  • Maintained flexible work schedule to meet event needs.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Manager

Upland Carmel Taphouse
10.2019 - 11.2021
  • Served tables, tended bar, and would maintain expo window all while serving as on-site manager.
  • Managed teams of 10+ people for full service of restaurant.
  • Trained new employees in industry best practices as well as company policy.
  • Assisted in monthly and weekly inventory counts.
  • Helped create schedules to maximize best teams used on busiest nights of the week.
  • Accomplished multiple tasks within established timeframes.
  • Ensured safe work environment by consistently checking temperatures of appliances and food.
  • Followed policy closely to ensure no protocols were broken in the daily course of business.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional, organized, and efficient environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Bartender

Cajun Boys & Our Poboys
03.2017 - 11.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Server

Jinsei Sushi
09.2014 - 06.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Hostess Manager

Tegry Sushi
03.2008 - 07.2010
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
  • Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.
  • Liaised with senior management to attract, develop and retain staff.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

Bachelor of Science - Finance And Economics

Samford University
Birmingham, AL
05.2015

Skills

  • Ordering and Invoicing
  • Regulatory Compliance
  • Safe Food Handling
  • Proper Storage Procedures
  • Equipment Inspection and Maintenance
  • Inventory Monitoring
  • Menu Planning
  • Billing and Payment Processing
  • Verify Food Quality & Dietary Restrictions
  • Final Inspections

Certification


Servsafe Food Manager Certificate

Powered Industrial Truck Operator's Permit

California RBS Service License

CPR Certified

Timeline

Caterer

Carousel Foods
02.2022 - Current

Manager

Upland Carmel Taphouse
10.2019 - 11.2021

Bartender

Cajun Boys & Our Poboys
03.2017 - 11.2018

Server

Jinsei Sushi
09.2014 - 06.2015

Hostess Manager

Tegry Sushi
03.2008 - 07.2010

Bachelor of Science - Finance And Economics

Samford University


Servsafe Food Manager Certificate

Powered Industrial Truck Operator's Permit

California RBS Service License

CPR Certified

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