Summary
Overview
Work History
Education
Skills
Certificationandactivities
Key Qualifications
References
Timeline
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Sachagay Johnson

Fort Lauderdale,FL

Summary

A meticulous and result-oriented professional with 5+ years of experience in Management. Detail-oriented and experienced specialist seeking a challenging position where I can utilize my strong analytical skills and attention to detail to effectively manage and resolve complex cases. Easy to adapt to growing environment in order to maintained organization development.

Overview

9
9
years of professional experience

Work History

Tax Preparer and Provider Relation

Avenger Multi Servicesfor
01.2022 - 12.2024
  • Professional expertise in tax preparation for both business and personal tax
  • Familiar with tax software for both business and personal taxes.
  • Training and development for tax agent and store location for Avengers Tax service.
  • Research and analysis of the tax laws.
  • Providing guidance and education to agents during tax training and audits.
  • Prepare for tax training and implementing strategy to assist clients
  • Excellent organizational and communication skills with both clients and staff
  • Experience in amendment for both business and personal taxes
  • Keen attention to details working with clients and agent
  • Oversee mistake and correct according with agents
  • Data Management and Follow ups
  • Analyzed trends in provider utilization and cost containment initiatives to identify areas for improvement.
  • Identified opportunities for process improvements related to provider relations activities.
  • Maintained accurate records of all communications with providers including emails, letters, phone calls.
  • Prepared reports summarizing key metrics related to provider relations activities such as number of contracts executed, average time-to-payment.
  • Attended conferences and seminars focused on healthcare industry trends that may affect provider relations activities.

Operational expertise in store development and launching for over 40+staff.

District Manager
01.2020 - 12.2022
  • Oversee daily operations and ensure tasks are executed to the set standards
  • Provided support to core areas such as: cost of sale, product quality, supply chain, operational standards etc
  • Assign duties to staff based on their areas of expertise to ensure that they make use of their knowledge to render the best services in the store
  • Create a work schedule for staff to follow
  • Also ensuring that they adhere strictly to their shifts and execute disciplinary actions to members of staff who are absent on their shifts and duty posts
  • Regularly use Ops standards to consistently maintain and improve the execution of all operating materials
  • Observe marketing trends by analyzing the business cycle to enhance the customer experience and improve the store targets
  • Handle customer complaints and returns in a cordial manner, creating mutual benefits to both the store and customers and accessing customer experience to render better services in the store
  • Foster effective working relationships across all locations within the Caribbean
  • Coordinating with the supply chain to access and oversee request for store launch
  • Conduct operational training to support team and store partners
  • Support location with operation needs such as: IT, product quality, operational standards, cost of sale etc
  • Develops operational programs that will improve the dynamics of the store and the experience for partners and customers
  • Implement programs for retail operations

Case Manager

Child Development Services
Jamaica, Montego Bay
01.2017 - 12.2019
  • Monitored client progress through regular follow-up contacts.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Advised staff members on effective strategies for working with challenging client behaviors.
  • Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
  • Educated clients about mental health conditions, medications and self-care techniques.
  • Developed individualized care plans with input from clients and their families.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Conducted home visits to assess the safety of living environments for clients.
  • Provided referrals to appropriate health care providers or other community resources.

Administrative Assistant

Silvera & Company
01.2016 - 12.2017
  • Set up, organize and maintain paper and electronic filing systems in accordance with recognized procedures and standards
  • Answer telephones and greet clients
  • Log and distribute incoming mail including regular and electronic mail
  • Process and track legal work
  • Record and monitor deadlines
  • Collect and retrieve information from files as needed
  • Coordinate logistics for meetings and conferences
  • Provide administrative support including copying, scanning, and faxing

Education

Bachelor of Science - Social Work and Behavioral Studies

Northern Caribbean University International Accredited
12.2016

Diploma - Visual and Performing Arts

Herbert Morrison Technical High School Jamaica International
12.2009

Skills

  • Strong customer service skills
  • Congenial and enthusiastic about team goals
  • Knowledgeable on office practices and procedures
  • Strong attention to details
  • Excellent communication skills
  • Good human relations skills
  • Ability to resolve conflict
  • Multitasking skills
  • Managerial skills
  • Organizational skills
  • Strong analytical and problem-solving skills
  • Ability to prioritize and manage multiple cases simultaneously
  • Knowledge of regulatory requirements related to case management
  • Risk Management
  • Data Gathering

Certificationandactivities

  • Certification of Completion in Training at Starbucks in Tampa
  • Certification of Membership of the Tourism Action Club (TAC) (2008)

Key Qualifications

  • Operation Management
  • Project Coordination
  • Certified Tax preparer
  • Data Analysis
  • Process Improvement
  • Remote Team Collaboration
  • Customer Support
  • Communication Skills
  • Time Management
  • Problem Solving
  • Jamaica work experience
  • Cayman work experience
  • Turks and Caicos work experience
  • Starbucks USA work

References

References available upon request.

Timeline

Tax Preparer and Provider Relation

Avenger Multi Servicesfor
01.2022 - 12.2024

Operational expertise in store development and launching for over 40+staff.

District Manager
01.2020 - 12.2022

Case Manager

Child Development Services
01.2017 - 12.2019

Administrative Assistant

Silvera & Company
01.2016 - 12.2017

Bachelor of Science - Social Work and Behavioral Studies

Northern Caribbean University International Accredited

Diploma - Visual and Performing Arts

Herbert Morrison Technical High School Jamaica International

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Sachagay Johnson