Talented professional who is considered knowledgeable leader and goal - oriented problem solver. Attentive to detail to identify trends and develop insights to improve operational efficiency.
Overview
7
7
years of professional experience
Work History
Operations Analyst
Daugherty Business Solutions
02.2020 - 01.2024
Managed and Optimized operational efficiency for over 7 client accounts by analyzing and streamlining processes in numerous VMS systems Magnit, Beeline, Fieldglass, and WAND.
Managed daily onboarding and offboarding for consultants on major client accounts such as Cox Communications , Cox Automotive, Home Depot and MasterCard.
Set up Time and Material, Fixed Fee engagements in Salesforce and Unanet
Updated and Managed Project codes, SOW's and employee bill and cost rates and maintained bill rates and cost aligned across systems
Monitored budgets and project utilization
Provided Operations Administration support to Client managers
Maintained accurate and orderly finance account details for multiple clients
Process and Manage invoices to clients, matching to data in client systems
Resolve billing, time and A/R issues with AP personnel as well as with client.
Execute month-end activities including variance to forecast analysis, posting accruals and actuals and amortization of prepaids.
Enhanced data accuracy through meticulous attention to detail in data management tasks.
Improved team productivity by implementing effective workflow strategies and time management techniques.
Program Coordinator (SOW)
Pontoon Solutions Inc.
10.2017 - 02.2020
Manage communication with candidates and employers through onboarding process.
Conduct supplier vendor training to guide through the onboarding process.
Manages and tracks onboarding process for new contractors by processing new hire paperwork, initiating background checks and entering new hires in VMS systems
Works in Beeline and Workday to set up assignments
Regularly runs reporting to validate and ensure revenue allocation
· Oversees the use of VMS technology to ensure optimum, cost effective, high quality results.
Project Coordinator
Pontoon Solutions Inc.
11.2016 - 10.2017
· Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions.
Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
· Runs, prepares and analyzes various reports on profitability/return for existing customers.
· Assist with SOW VMS record creation and data maintenance on client user’s behalf.
· Assist management with budget requests and investigation of related budget impact.
· Performs audits and runs reports based in Fieldglass.
· Utilize Salesforce to accurately and comprehensively track all issues for better analytics.
· Creates and maintains electronic records and fields (e.g. customer numbers, cost center numbers) in support of the requisition entry set up