Sachet Cook
Lorton,VA
Summary
Professional with strong experience in child and youth development, prepared for this role. Known for effective team collaboration and adaptability, consistently achieving desired outcomes. Skilled in program planning, behavior management, and communication, with focus on creating positive and engaging environments. Reliable and flexible, able to meet changing needs and priorities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant (CYPA)
Ft. Belvoir Child and Youth Services
03.2024 - Current
- CHILD AND YOUTH PROGRAM ASSISTANT (ALL LEVELS):
- The incumbent will serve as a Child and Youth Program Assistant (CYPA) in one or more child and youth programs and will be accountable for the whereabouts and safety of children and youth ranging in age from6 weeks to18 years
- Helps establish a program environment and promotes positive child and youth interactions with other children, youth, and adults
- Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate the daily schedule
- Interacts professionally with staff members, parents, supervisors, and volunteers
- Supervises children and youth during daily schedules of indoor and outdoor activities, on field trips, outings, and special events
- Promotes and models safety, fitness, health, and nutrition practices
- Cares for special needs children and youth as directed by the supervisor
- Notifies supervisor of health, fire and safety compliance concerns
- Helps arrange for/serve appropriate snacks/meals, where applicable
- Observes program participants for signs that may indicate illness, abuse or neglect and reports as directed
- Notes special instructions provided by parents
- Ensures children and youth (as applicable) depart with an authorized person according to written parental instructions
- Assists in achieving and maintaining DoD certification and national accreditation, where applicable
- Ensures compliance with policies and regulations applicable to Air Force Child and Youth Programs
- The incumbent performs the following: transports children and youth in one or more types of passenger government vehicles such as sedan, van, school bus, truck, jeep, station wagon, etc
- Based on specific trip assignments, or regular schedules
- Reads maps and judges road/traffic conditions to determine the shortest and safest route
- Enforces passenger seatbelt use
- Performs other related duties as assigned
Paraprofessional
Sunbelt Staffing
11.2023 - 03.2024
- Working under the direction of a licensed teacher to support their classrooms
- Developing individualized education programs for students
- Developing learning strategies for success
- Providing students with feedback or additional help in the classroom
- Using techniques like sign language, braille or remedial programs to evaluate students
Customer Service Representative (Remote)
DC Water and Sewage
02.2023 - 09.2023
- Answering billing/accounting calls from commercial clients with about500-800
- Create work orders for underground work ranging from possible leaks to replacement of water meter
- Assistant customer with understanding they’re billing and fees etc
- Friendly, customer service oriented
- Pleasant phone manner
- Able to multitask and direct calls
- Assist callers with questions
- Walk elderly customers through processes/extreme patience
- Articulate
- Detail oriented
Customer Service Representative (CSR) Gov Contract
TTEC (FEMA)
10.2022 - 01.2023
- Resolved customer issues
- Worked in the inbound call center
- Collected and documented orders
- Managed customer accounts
- Performed data entry for customer information
- Provided policy and service information
- Answered general questions
- Resolved customer information and complaints
Behavior Technician
Center for Autism and Related Disorders, Inc.
10.2021 - 02.2022
- Trained to work with children and teens with exceptional needs and their families/caregivers
- Understand Autism and his to treat the deficits and behaviors associated with the diagnosis
- Implement treatment plans across multiple domains, including language, social, cognitive, executive functions, adaptive, and independent living, as well as pre-employment and vocational skills
- How to implement ABA programs in the natural environment, such as home, school, places of employment, and community and work with applications, games, and web-based technology
Community Housing guide/Tenancy Specialist
Consulting Connection Services
06.2021 - 09.2021
- Meet with individuals and conduct interviews, housing counseling and prepare them for a housing search
- Conduct a tenant screening that identifies the individual’s preferences and barriers related to successful tenancy
- Educate landlord on how the SRAP program works, including timeframe
- Maintain housing directory which should include documents of all contacts made with landlords, and housing providers
Dining Room Server
Virginia Tech Dining Service
10.2020 - 09.2021
- Oversees the operation, setup, and clean up of the shop, reporting to management any areas that need attention; including, but not limited to, employee problems, problems dealing with food items, etc
- Provides excellent customer service and product sales information
Sales Associate
For Eyes Optical
04.2017 - 11.2017
- Provided quality customer service while satisfying the needs of For Eyes customers through the sale and dispensing of eyeglasses, non-prescription sunglasses, contact lenses, and accessorize were to uphold Company’s standards of excellence in customer service; encourage customer recommendations and repeat business
- Sell optical Eyewear and contact lenses in accordance with professional standards and in compliance with Federal, state and local regulations
- Verify accuracy of completed orders for eyewear and contact lenses
- Handle customer questions and concerns in a professional and courteous manner
Assistant Manager
The Children's Place
03.2017 - 06.2017
- Supported management team to maximize productivity through product knowledge, customer service and by meeting key store initiatives; assisted in developing talent through the training and supervision of associates; served as a positive role model for others in driving and maintaining high standards throughout the store while ensuring the integrity of the brand;
- Participated in the “Leader on Duty (LOD)” program which provides an exceptional shopping experience to customers and drive store profitability while leveraging payroll
- Supported and participated in all company training and developmental initiatives
- Fostered a positive work environment and provides direct, honest feedback in a timely manner
- Maintained a clean, organized and efficient stockroom, adhering to customer ready environment (CRE) standards and safety requirements
- Ability to model, encourage and demonstrate exceptional customer service behaviors while on the sales floor
- Represented the company in a professional and positive manner
Retail Sales Associate
Lord & Taylor
10.2016 - 04.2017
- Generate sales by determining customer's needs
- Develop and maintain your own clientele
- Develop product knowledge by learning the merchandise features, advantages and benefits
- Open new charge accounts
- Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of department
- Understand all systems and procedures relating to sales and credit transactions
- Enforce loss prevention and shortage control procedures
Field Service Gas Contractor
Southern Cross Corporation
06.2015 - 09.2015
- Reported to Gas Company as a representative of Southern Cross Corporation
- Detected, located, and evaluated leaks used prescribed procedures
- Reported leaks to Gas Company under contract
- Completed required paperwork and sketches
- Read Gas Company maps and followed measurements; used compass to locate test points
- Performed light manual labor and follow all safety guidelines
- Assist in trained survey technician trainees and others
- Responsible for the proper operation, field maintenance, and security of all assigned equipment
- Located meters and determined if it is inaccessible/poses safety hazards, and if meter is in the building, obtain permission from occupant to enter(there must be an adult occupant, at least18 years of age for reader to enter)
- Checked hand-held device to verify meter number to see if there are any notes about site (i.e., location of meter, obstacles, dogs)
- Read numeric data indicated on the meter and records into hand-held device
- Inspected meter and connections for defects, damage and unauthorized use if required per contract
- Enters information into meter reader device
- Maintained and secured company equipment and confidential information
Front Associate
Harris Teeter
04.2014 - 05.2015
- Handled all customer payment and credit transactions
- Was responsible for the daily balanced and reconciled of cash office account/s
- Assisted the Office Manager and with various clerical duties as needed
- Attended meetings and trainings as scheduled
- Performed basic administrative and other duties as assigned
- Commitment to unparalleled customer service and excellent communication and interpersonal skills
- Demonstrated willingness to advance stores current position in the community through involvement in local activities
- Participated in customer service trained and orientation and to work with the team to increase customer satisfaction and sales
- Worked effectively under pressure and with distractions and demonstrated patience when interacted with the Customer Service associates and customers
Education
GED -
Alexandria adult learning center
Alexandria, VA06.2023
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Adelphi, MD05-2028
Skills
- Special Education
- Classroom management
- Leadership
- Typing
- Data collection
- Data Collection
- Curriculum Development
- Fraud prevention and detection
- Cabling
- Communication skills
- Call center
- Cash handling
- DoD Experience
- Behavioral therapy
- Experience with Children
- Childcare
- Special education
- Customer service
- Telecommunication
- Preschool experience
- Service Technician Experience
- Sales
- Experience with children
- Field Service
- Accounting
- Account management
- Autism Experience
Accomplishments
- Collaborated with team of 5 in the development of the kinder staff lesson plans and creative ideas.
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Child and Youth Program Assistant (CYPA)
Ft. Belvoir Child and Youth Services
03.2024 - Current
Paraprofessional
Sunbelt Staffing
11.2023 - 03.2024
Customer Service Representative (Remote)
DC Water and Sewage
02.2023 - 09.2023
Customer Service Representative (CSR) Gov Contract
TTEC (FEMA)
10.2022 - 01.2023
Behavior Technician
Center for Autism and Related Disorders, Inc.
10.2021 - 02.2022
Community Housing guide/Tenancy Specialist
Consulting Connection Services
06.2021 - 09.2021
Dining Room Server
Virginia Tech Dining Service
10.2020 - 09.2021
Sales Associate
For Eyes Optical
04.2017 - 11.2017
Assistant Manager
The Children's Place
03.2017 - 06.2017
Retail Sales Associate
Lord & Taylor
10.2016 - 04.2017
Field Service Gas Contractor
Southern Cross Corporation
06.2015 - 09.2015
Front Associate
Harris Teeter
04.2014 - 05.2015
Driver's License
GED -
Alexandria adult learning center
Bachelor of Science - Cyber Security
University of Maryland Global Campus
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