Sachin Lakhanpal
Dubai
Summary
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
13
13
years of professional experience
Work History
Opertaions Manager
evolving edutaintment pvt ltd
Panaji
04.2021 - 06.2024
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors like India post , Ministry of Water power , Reserve Bank of India , Fedex and many more.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Operations Manager
Foxstar technology pvt ltd
Noida
01.2018 - 11.2019
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented successful business strategies to increase revenue and target U.S. and Canada markets.
- Implemented successful business strategies for technical support to increase revenue and target new markets.
- Created effective business plans to focus strategic decisions on long-term objectives.
Sr. Customer Support Executive
Convergys
Gurugram
06.2015 - 11.2017
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted available products and services to customers during service, account management and order calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
Sales Executive
IEnergizer
Noida
03.2011 - 10.2014
- My role was to handle usa and europe gaming customers queries in chat , e-mail and voice about electronic arts gaming .
- My role was to do inbound up sales for various products such as in game buys .
Education
High School Diploma -
Noida Public School
Noida03-2007
Bachelor of Pharmaceuticals
Rohtak Univeristy
RohtakSkills
- Marketing
- Performance monitoring
- Health and safety compliance
- Production
- Performance reporting
- Incidents management
Languages
English
Professional
hindi
Professional
Timeline
Opertaions Manager
evolving edutaintment pvt ltd
04.2021 - 06.2024
Operations Manager
Foxstar technology pvt ltd
01.2018 - 11.2019
Sr. Customer Support Executive
Convergys
06.2015 - 11.2017
Sales Executive
IEnergizer
03.2011 - 10.2014
High School Diploma -
Noida Public School
Bachelor of Pharmaceuticals
Rohtak Univeristy
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