Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic
SACHIN SHARMA

SACHIN SHARMA

Gwalior,MP

Summary

To contribute my expertise in hospitality management, operations, and customer service to a dynamic organization, while continuously developing my skills and exceeding guest expectations.

Overview

5
5
years of professional experience

Work History

Supervisor

Social Hub By Dhaba
04.2025 - 10.2025
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained and mentored new team members on standard operating procedures and best practices.
  • Implemented process improvements that enhanced productivity and reduced downtime in operations.
  • Coordinated scheduling of staff to optimize resource allocation and meet production demands.
  • Conducted regular team meetings to communicate goals, address challenges, and boost morale.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Monitored inventory levels, facilitating timely restocking to meet demand fluctuations.

Floor Manager

Ski Hill Grill, Breckenridge
11.2024 - 04.2025
  • Overseeing all restaurant floor operations, including staff scheduling, training, and performance management.
  • Ensuring compliance with quality and safety standards in food preparation and service.
  • Coordinated inventory management, optimizing stock levels for peak times.
  • Implemented process improvements that enhanced workflow efficiency among team members.
  • Resolved customer complaints promptly, fostering positive guest experiences and loyalty.
  • Managed team of [Number] employees to maintain smooth-running operations of shop floor.

Steward

Grand Hotel Mackinac, Michigan
04.2024 - 10.2024
  • Maintained cleanliness and orderliness in the dining area, enhancing the overall ambiance.
  • Ensured prompt service by coordinating with the kitchen team and addressing guest requests efficiently.
  • Managed guest complaints, turning them into positive experiences through effective communication.
  • Collaborated with culinary staff to streamline workflow, reducing turnaround time for meal preparation.
  • Monitored inventory levels of cleaning supplies and communicated needs to management for timely replenishment.
  • Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.

Senior Steward

Ireo Victory Valley, Gurugram
05.2022 - 01.2023
  • Supervised daily restaurant operations, ensuring exceptional service.
  • Resolved customer complaints promptly and professionally to enhance guest satisfaction.
  • Trained junior staff in table service, customer interaction, and restaurant maintenance.

Job Training

Clark's Inn Suits- Gwalior
06.2021 - 09.2021
  • Managed breakfast service in the bakery section, ensuring timely preparation and presentation of dishes.
  • Monitored food quality and compliance with hygiene standards.
  • Collaborated with the kitchen staff to streamline service delivery during peak hours.

Internship

Clark's Inn Suits- Gwalior
12.2020 - 03.2021
  • Rotated through all four major operational departments.
  • Developed an understanding of daily hotel operations and guest satisfaction metrics.
  • Assisted in guest check-ins and check-outs, housekeeping operations, and event preparations.

Education

Bachelor of Hospitality Management -

Indira Gandhi National Open University
01.2022

B.Sc. - Hotel and Hospitality Management

State Institute of Hotel Management
01.2022

Skills

  • Problem Solving and Decision Making
  • Team Management and Leadership
  • Quality and Hygiene Assurance
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Guest service

Language

English
Hindi

Timeline

Supervisor

Social Hub By Dhaba
04.2025 - 10.2025

Floor Manager

Ski Hill Grill, Breckenridge
11.2024 - 04.2025

Steward

Grand Hotel Mackinac, Michigan
04.2024 - 10.2024

Senior Steward

Ireo Victory Valley, Gurugram
05.2022 - 01.2023

Job Training

Clark's Inn Suits- Gwalior
06.2021 - 09.2021

Internship

Clark's Inn Suits- Gwalior
12.2020 - 03.2021

B.Sc. - Hotel and Hospitality Management

State Institute of Hotel Management

Bachelor of Hospitality Management -

Indira Gandhi National Open University

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