SACHIN VYAS

Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning, budget management, and stakeholder engagement. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.

• Certified AWS Solution Architect associate
• Data Science with Hadoop
• Certified Java Professional(SCJP)
• Certified Project Management Professional(PMP)
• Certified Agile Professional

• Introduction to Oracle9i: SQL
• AWS Solution Architect associate
• Data Science with Hadoop
• Certified Java Professional(SCJP)
• Certified Project Management Professional(PMP) (2011 - 2014)
• Certified Mobile Testing Professional
• Certified Six Sigma Green Belt
• Effective Proposal Writing
• Team Communication
• Team Management
• The Paradigm Shift of Change
• Making Decision Dynamically
• Making Team Work
• Process Management
• AWS Immersion Primer-Knowledge Transition Program - Technical
• BFS - Introduction to Commercial Banking and Treasury Services
• Digital: Android Basics: Android Programming
• Advanced Presentation Skills
• Power Messaging
• Risk Management
• Project Leader's Training - Metrics and SPC
• Planning and Organizing Essentials: Smart Manager
• SAP Sales and Distribution (SD)
• Function Point Analysis - Software Estimation Using FPA
• Integrated Quality Management System (iQMS)
• IBM WebSphere Portal 5.1
• Java2 Enterprise Edition (J2EE)
• Agile Way of Working
• ITIL Foundation Certification
• Environment Health & Safety Foundation
• North America - Manager and Law Certification

• Acquire and manage both small and large accounts, driving business growth through strategic development and client engagement.
• Develop detailed account plans and strategies, identifying opportunities across the value chain and aligning solutions to convert them into RFPs and competitive, winnable deals.
• Manage and cultivate strong customer relationships, delivering best-in-class Customer Satisfaction Index (CSI) results while expanding business opportunities through strategic relationship-building.
• Establish new connections and foster existing ones, understanding customer challenges to deliver proactive, contextual pitches across all service lines.
• Lead quarterly business review meetings with executives, identifying and working towards upsell opportunities to expand client partnerships.
• Track and measure SLA, XLA metrics, and key performance indicators (KPIs) to ensure service excellence and alignment with business objectives.
• Respond to RFIs/RFPs and lead client negotiations through to deal closure, managing agreements including SOWs, MSAs, PSAs, and NDAs.
• Collaborate with cross-functional delivery teams, ensuring quality deliverables that meet or exceed client expectations and contractual commitments.
• Conduct and participate in internal and external audits, ensuring compliance and operational efficiency.
• Monitor and manage financial KPIs, overseeing invoicing, collections, bad debt management, profit margins, and team ratios for optimal financial health.
• Lead team selection, recruitment, and knowledge management, fostering a high-performing, knowledgeable team.
• Establish and implement industry best practices, driving continuous improvement and operational excellence.
• Provide weekly reports on account status, new business prospects, opportunities, escalations, and overall business performance.
• Manage customer escalations, ensuring swift resolution and maintaining high customer satisfaction.
• Keep employee motivated and resolve blocker and impediment.
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization.
• Manages solution delivery and application performance in production, ensuring all relevant risk, financial, and compliance policies are met.

Nationality: US Citizen

Won Innovation Award for Best Idea at Fiat Chrysler