Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sachin Yadav

New Delhi,India

Summary

Analytical and strategic Workforce Analyst known for high productivity and efficient task completion. Specialize in workforce planning, data analysis, and trend forecasting to optimize staffing levels and improve operational efficiency. Excel in communication, problem-solving, and adaptability, using these soft skills to effectively collaborate with teams and drive organizational success.

Overview

5
5
years of professional experience

Work History

Workforce Real Time Analyst

Concentrix
Gurgaon, INdia
04.2022 - Current
  • Determine staffing requirements based on service level objectives, efficiency targets, and other performance metrics.
  • Real time analysis.
  • Create schedules to ensure adequate coverage while optimizing resource utilization and costs.
  • Coordinating with offshore operations team to fulfill client requirements.
  • Ensuring to deliver client requests on time with precision.
  • Preparing and maintaining weekly financial data for accurate forecast.
  • Sharing weekly & Monthly reports of actual numbers (LTF, STF, Capacity, AHT, Occupancy, Shrinkage, Attrition) with the stakeholders o Reviewing various daily reports to maintain adherence. o Working on multiple LOBs and Sites

MIS Executive

Rosmerta Technologies Limited
Gurgaon, India
02.2019 - 04.2022
  • Created tables, pivot reports, and charts for information tracking purposes.
  • Developed and maintained comprehensive MIS reports to facilitate decision-making processes for senior management.
  • Met with users, vendors and technicians to determine computing requirements.
  • Analyzed workflows and established priorities for daily operations.
  • Created dashboards and visualizations to present data insights in an easy-to-understand format.
  • Developed MIS reports to track customer service performance and identify areas for improvement.

Education

Bachelor of Arts - Program

Delhi University
New Delhi
03-2020

Skills

  • Service Level Agreements
  • Queue management
  • Workforce Management
  • Resolving issues
  • Business Intelligence
  • IEX
  • Managing schedules
  • Microsoft Excel

Accomplishments

  • Received R&R and several appreciations from internal/external stakeholders.

Languages

Hindi
Professional
English
Professional

Timeline

Workforce Real Time Analyst

Concentrix
04.2022 - Current

MIS Executive

Rosmerta Technologies Limited
02.2019 - 04.2022

Bachelor of Arts - Program

Delhi University

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Sachin Yadav