Sachine Joassin

• Increased revenue by identifying and resolving billing errors in a timely manner.
• Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
• Billing for substance abuse on UB04
• Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
• Enhanced customer satisfaction by promptly addressing and resolving billing disputes.

• Create and update cases, ensure they move through the process as they require consent and focused on rules and regulations pertaining to handling the patient's Protected Health Information (PHI), Pharmacy Benefit Structure, and understanding the similarities and differences between Commercial Insurance and Government Insurance programs
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
• Developed strong customer relationships and loyalty through effective communication
• Performed data entry tasks accurately and in a timely manner.
• Using Sales Force ,CRM, Cisco.

• Responsibilities included billing and collections HCFA 1500 physician and hospital.
  • Always adhered to corporate compliance
  • Resubmit and appealed claims as required
  • Billing and collections of patient accounts
  • Re-filed insurance on accounts
  • Answered correspondence and/or telephone inquiries from insurance
  companies
• • Assisted patients with questions regarding insurance and/or account balances
• • Worked collections of past due accounts daily, strong knowledge of commercials
• • Followed up with insurance company with any discrepancy or
  variation in payment amounts or the timing of payments
  • Followed up on denied and unpaid claims to resolve problems and
  obtain payments.
  • Maintained accurate records of customer payments.

• Maintained a high level of professionalism when dealing with difficult customers
• Assisted with training and mentoring new team members
• Assisted customers with product selection by providing detailed information about available products and services
• Logged details of customer service calls in computer system following correct protocols.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Consulted with customers to resolve service and billing issue
• Billing on UB04 and resubmitting claims for payments

• Greet patients patient and visitors
• Check insurance, demographic, and health history to keep
information current.
• Coordinated patient scheduling, check-in, check-out and payments
for billing.
• Helped patients complete necessary medical forms and
documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Completed clerical duties and tasks for clinic administration.
• Kept waiting room neat and organized by stacking magazines,
removing trash, and cleaning glass.
• Obtained payments from patients and scanned identification and
insurance cards.
• Scheduled patient appointments in respective doctors' calendars and
followed up with reminder phone calls.