Open To Work
Sachin Fernandes
IT Security Analyst
United States of America
Work Preference
Summary
IT professional with nearly 14 years of experience specializing in information security,
system administration, and technical support. Demonstrated expertise in IT security,
incident response, and IT infrastructure management, complemented by a strong
aptitude for troubleshooting and project management. Proven leadership abilities in
delivering innovative solutions within high-pressure environments. Actively pursuing
opportunities as an Information Technology Specialist or Systems Administrator to
leverage analytical and technical skills for organizational success.
Overview
14
14
years of professional experience
Work History
Information Technology Security Analyst
Tricon Energy India Pvt Ltd
05.2017 - 02.2025
- Assisted, Implemented, and checked a comprehensive security infrastructure, including firewalls, intrusion detection/prevention systems (IDS/IPS), and data loss prevention (DLP) solutions to safeguard the organization's network and sensitive data.
- Conducted regular security assessments, vulnerability scans to identify and address potential weaknesses and security gaps.
- Developed and kept security policies, procedures, and guidelines, ensuring employees were well-informed and compliant with security protocols.
- Investigated and responded to security incidents, supplying timely resolution, and conducting thorough root cause analyses to prevent future occurrences.
- Led training sessions to educate staff on security awareness, best practices, and social engineering techniques to enhance overall security culture.
- Helped in the evaluation and selection of security tools and technologies to improve the organization's security infrastructure and threat detection capabilities.
- Checked security alerts and notifications from various sources, staying current with emerging threats and vulnerabilities to proactively address potential risks.
- Provided technical support to end-users, addressing hardware and software issues, and ensuring a secure computing environment.
- Implemented and managed Defender DLP solutions to monitor, detect, and prevent unauthorized data exfiltration and leakage.
- Conducted regular risk assessments and audits to identify vulnerabilities and gaps in data security measures.
- Developed and maintained encryption key management processes, ensuring secure access and distribution of cryptographic keys.
- Conducted penetration testing and vulnerability assessments to identify and mitigate security risks.
- Coordinated with external auditors to ensure compliance with regulatory requirements.
- Prepared and delivered reports to senior management on the effectiveness of data protection measures and areas for improvement.
Desktop Support Engineer
PowerWeave Software Services Pvt Ltd
11.2014 - 04.2017
- Manage and lead a team of desktop support technicians, providing guidance, training, and support to ensure exceptional service delivery to end-users.
- Conduct in-depth technical analysis to diagnose and resolve complex hardware, software, and network issues, ensuring minimal downtime and maximum efficiency for users.
- Spearhead the implementation and maintenance of desktop imaging, deployment, and patch management solutions, resulting in a streamlined and standardized IT environment.
- Collaborate with cross-functional teams to plan and execute large-scale IT projects, including system upgrades, migrations, and technology refresh initiatives.
- Develop and maintain comprehensive documentation, knowledge base articles, and standard operating procedures to facilitate faster issue resolution and knowledge transfer within the team.
- Identify opportunities for process improvements, cost optimization, and enhanced service levels, leading to a significant reduction in support response time and increased user satisfaction.
- Conduct regular training sessions and workshops for end-users to enhance their technical proficiency and promote best practices for system utilization.
Desktop Support Engineer
Micropoint Computers Pvt Ltd
10.2013 - 11.2014
- Provided top-tier desktop support to a diverse user base, resolving hardware and software issues promptly to minimize disruptions and maintain business continuity.
- Assisted in the planning and execution of software deployments and system upgrades, ensuring smooth transitions and minimal user impact.
- Diagnosed and repaired hardware malfunctions, collaborating with vendors for warranty repairs and replacement components as needed.
- Assisted in the management and maintenance of Active Directory, user accounts, and access rights, ensuring a secure and organized network environment.
- Conducted routine system monitoring to proactively identify potential issues and implement preventive measures.
Desktop Support Engineer
Digitek Systems Pvt Ltd
02.2011 - 10.2013
- Provided top-tier desktop support to a diverse user base, resolving hardware and software issues promptly to minimize disruptions and maintain business continuity.
- Assisted in the planning and execution of software deployments and system upgrades, ensuring smooth transitions and minimal user impact.
- Diagnosed and repaired hardware malfunctions, collaborating with vendors for warranty repairs and replacement components as needed.
- Assisted in the management and maintenance of Active Directory, user accounts, and access rights, ensuring a secure and organized network environment.
- Conducted routine system monitoring to proactively identify potential issues and implement preventive measures.
Education
Bachelor in Commerce -
YCMO University
India05.2020
High School Diploma - Computer And Information Systems
AICPTR
India01.2010
Skills
Endpoint security
Security awareness training
Security information and event management
Identity and Access management
Network security
Incident response
Critical thinking skills
Reporting and documentation
Teamwork and collaboration
Problem-solving abilities
Multitasking Abilities
Endpoint security
Identity and Access management
Network security
Incident response
Security information and event management
Critical thinking skills
Physical security
Reporting and documentation
Teamwork and collaboration
Problem-solving
System administration
Patch management
Adaptability
Certification
• CompTia - Network+
• PeopleCert - ITIL Foundation in IT Service Management
• Microsoft - Microsoft Security Operations Analyst - SC200
Accomplishments
- Performed comprehensive investigations of security breaches and implemented appropriate solutions.
- Trained end users on proper security protocol to minimize cybersecurity attacks.
- Created daily database reports to identify and mediate potential vulnerabilities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Information Technology Security Analyst
Tricon Energy India Pvt Ltd
05.2017 - 02.2025
Desktop Support Engineer
PowerWeave Software Services Pvt Ltd
11.2014 - 04.2017
Desktop Support Engineer
Micropoint Computers Pvt Ltd
10.2013 - 11.2014
Desktop Support Engineer
Digitek Systems Pvt Ltd
02.2011 - 10.2013
Bachelor in Commerce -
YCMO University
High School Diploma - Computer And Information Systems
AICPTR