Hi, I’m
Sachinkumar Chaudhri
Summary
Results-driven Senior Operations Manager with over 7 years of experience in commercial analytics, customer intelligence, and retail operations within retail and sports betting industry. Proven expertise in managing complex operational challenges, collaborating cross-functionally, and delivering exceptional customer experiences. Passionate about sports, gaming, and fostering long-term client relationships.
Overview
8
years of professional experience
Work History
DMART EXPRESS
Commercial Analyst - Senior Operations Manager
04.2020 - Current
Job overview
- Increased Retail sales & customer engagement over years for P&L balance for growth roadmap.
- Collaborated cross functionally with other teams on regular basis to meet business targets and needs.
- Managed complex operational challenges, increasing retail sales and customer engagement while ensuring profitability.
- While managing 5 retail locations oversaw workforce management planning,vision, Ad Hoc financial analysis, ecommerce, volume predictions, business case documentations, pricing and capacity planning.
- Trained and mentored other team members to foster excellence and ensure seamless operations with providing regular feedback.
- Reported on performance of different KPIs aspects of business, managed best practices in work environment and used it for continuous improvement of business.
- Implemented best practices in reportings, operations and FP&A team.
- Tracked industry trends and suggested enhancements for operational excellence, better product partners and refine company's product offerings for future.
- Developed reports and procedures to improve operational quality and team efficiency through analytical data and delegation from senior & cross functional stakeholders.
Genius Sports
US Sports Trader- Sports Content Analyst
10.2016 - 03.2020
Job overview
- Monitored customer behavior, conducted real-time risk analysis while optimizing trading efficiency.
- Used existing Trading, Content, Financial data with continuous research for improvement in our product offerings.
- Generated new methods for offering content considering factors like customer engagement, revenue generation and online traffic rate.
- Created and executed specific analytical reports to target betting patterns and assessing product performance.
- Traded multiple Sports on different platform and helped in optimizing trading efficiency.
- Contributed to continuous process improvement efforts within the Trading department, enhancing processes & outcomes, developed Trading KPIs, trading parameters, acquisition models and implemented changes based on collected feedback.
- Established strong relationships with Trading Operations, Product, Engineering, Trading Risk teams, Content teams in order to make decisions collaboratively.
- Worked with developing Tiers, KPIs, Rights fees for different agreements with multiple sports leagues around the world.
- Evaluated, interpreted, and summarized agreements across different sports with Evaluate, interpret, and summarize agreements with internal/external stakeholders to determine appropriate our clients P&L portfolio.
- Managed 24/7 content offerings emphasizing on increasing bets while strategically offering variety of content from different parts of the world.
- Used analytical and mathematical approach for content mapping, content tier generation, future content selection among other business areas.
AIESEC
Sales Coordinator
04.2016 - 10.2016
Job overview
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends, dealt with inquires by consulting with senior management.
- Presented our business services during university gatherings to increase market share and make connections with potential customers.
Ericcson
QA Tester
03.2016 - 10.2016
Job overview
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release. Recorded and organized test data for report generation and analysis.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Inspected items and compared against standards to meet regulatory requirements.
Education
Tallinn University of TechnologyTallinn, Estonia
BBA from Business Administration And Management
05.2018
UC DavisDavis, CA
SQL Data Science
University of PennsylvaniaWharton, OH
Customer Analytics from Customer Service Management
UC DavisDavis, CA
from Data Visualization With Tableau
05.2023
Duke UniversityDurham, NC
from Data Analytics
01.2020
Skills
- SQL
- Tableau
- JIRA
- Confluence
- Snowflake
- Business Intelligence
- VIP Customer Relationship Management
- Sports Trading and Risk Management
- Cross-Functional Collaboration
- Business Intelligence and Analytics
- Data Analysis and Reporting
- Excellent Communication and Presentation Skills
- Project Management
Timeline
Commercial Analyst - Senior Operations Manager
DMART EXPRESS
04.2020 - Current
US Sports Trader- Sports Content Analyst
Genius Sports
10.2016 - 03.2020
Sales Coordinator
AIESEC
04.2016 - 10.2016
QA Tester
Ericcson
03.2016 - 10.2016
Tallinn University of Technology
BBA from Business Administration And Management
UC Davis
SQL Data Science
University of Pennsylvania
Customer Analytics from Customer Service Management
UC Davis
from Data Visualization With Tableau
Duke University
from Data Analytics
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