Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
SACHINMAYI Menon

SACHINMAYI Menon

Bellevue

Summary

Dynamic Client Service Coordinator at H&R Block with expertise in client relationship management and appointment scheduling. Proven track record in enhancing customer retention and delivering exceptional service. Skilled in handling sensitive financial information with confidentiality while maintaining effective communication in high-pressure environments. Committed to fostering client satisfaction and driving sales growth.

Overview

23
23
years of professional experience

Work History

Client Service Coordinator

HR Block
01.2025 - Current
  • Managed appointment scheduling, client check-ins, and ensured a seamless office flow during peak tax season.
  • Assisted clients with gathering necessary tax documents, and provided clear instructions for preparation.
  • Handled confidential financial information with accuracy and discretion.
  • Answered client inquiries regarding tax services, products, and promotions, ensuring clear communication.
  • Managed high call volumes, effectively addressing client concerns, and redirecting inquiries as needed.
  • Utilized H&R Block’s internal systems to update client profiles, track appointments, and manage documentation.
  • Maintained a calm and professional demeanor in fast-paced, high-pressure situations.
  • Collaborated with tax professionals to ensure clients received efficient, accurate service.
  • Implemented strategies aimed at improving customer retention rates and increasing overall sales.
  • Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
  • Setup and maintained client management system used to compile client appointment information.

Fashion Stylist

Evereve
03.2024 - 05.2024
  • Worked as a Fashion Stylist at Evereve, where creativity and attention to detail are essential in providing styling advice to clients.
  • Provided personalized styling advice to enhance client confidence.
  • Collaborated with team members to curate fashion collections.
  • Maintained up-to-date knowledge of fashion trends.
  • Organized fashion sample garments for sales reps and agents.
  • Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
  • Compiled trend reports highlighting key looks from different seasons' collections.

Fashion Stylist

Nordstrom
03.2023 - 02.2024
  • Determined client style requirements and financial resources at initial meeting.
  • Analyzed customer feedbacks to identify areas of improvement in styling techniques.
  • Helped brand awareness by assisting in merchandising and handling display setups.
  • Build lasting relationships with clients through attentive service.
  • Compiled trend reports highlighting key looks from different seasons' collections.
  • Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
  • Organized fashion sample garments for sales reps and agents.

Fashion Specialist

Amazon
02.2002 - 03.2002
  • Developed a lookbook showcasing the latest fashion trends to inspire customers.
  • Collaborated with cross-functional teams to ensure customer inquiries are addressed in a timely fashion.
  • Maintained a working knowledge of fashion trends and consumer preferences to guide product selection.
  • Conducted regular fittings sessions with clients to ensure proper fit of garments.
  • Inspected incoming shipments for quality control purposes before distributing them onto store shelves.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained relationships with vendors to stay informed about upcoming product releases.

Education

Fashion design and construction -

New York Fashion Academy
12.2017

Bachelor’s - Commerce

SKVC college of Arts and science
04.2005

Skills

  • Client relationship management
  • Document management
  • Customer retention strategies
  • Sales support
  • Team collaboration
  • Client onboarding
  • Product knowledge
  • Appointment scheduling
  • Attention to Detail
  • Effective communication
  • Team Collaboration
  • Communication Skills
  • Data entry
  • Financial knowledge and terminology
  • Handling sensitive information with confidentiality, assisting clients with tax preparation, or financial inquiries
  • Strong communication and problem-solving skills, and multitasking in a fast-paced environment
  • Training and mentoring
  • Exceptional communication
  • Scheduling and planning
  • Conflict resolution
  • Attention to detail
  • Customer service
  • Fashion merchandising
  • Trend analysis
  • Client management
  • Creative problem-solving

Languages

  • Marathi
  • Hindi
  • Malayalam
  • Tamil

Timeline

Client Service Coordinator

HR Block
01.2025 - Current

Fashion Stylist

Evereve
03.2024 - 05.2024

Fashion Stylist

Nordstrom
03.2023 - 02.2024

Fashion Specialist

Amazon
02.2002 - 03.2002

Fashion design and construction -

New York Fashion Academy

Bachelor’s - Commerce

SKVC college of Arts and science
SACHINMAYI Menon