Sacia Lee

• Implemented departmental policies and standards in conjunction with management to streamline internal processes.
• Assisted with the development of new processes for improving efficiency within the department.
• Developed strategies for streamlining day-to-day operations that increased productivity across the organization.
• Provide coverage as needed for one-on-one Applied Behavioral Analysis therapy.
• Implement behavioral plans designed by BCBA/LBA
• Collect data to monitor the progress and effectiveness of the individualized treatment plan and report progress
• Support BCBA with training families on implementing individualized treatment plans
• Be responsive to the needs and requests of clients and their families
• Support the Center Director in administrative duties
• Own day-to-day center operations in the Center Director's absence
• Opening and closing the location
• Help to maintain room scheduling
• Oversee Pickup and Drop off at center
• Carry out routine housekeeping duties to ensure smooth running of the center
• Ensure safety in the center

• Implemented interventions outlined in behavior plans with precision and accuracy.
• Attended workshops and trainings related to Applied Behavior Analysis.
• Collaborated with other professionals including BCBAs, teachers, speech-language pathologists, occupational therapists to ensure best practices are being implemented for each client.
• Maintained accurate and detailed records of patient care, condition, progress, and concerns.
• Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
• Engaged parents and caregivers throughout treatment process by providing ongoing feedback about progress being made towards goals set forth in treatment plan.

Applied Behavioral Analysis (ABA) Classroom, 1-to-1 setting.

• Attend workshops and seminars to maintain updated certifications.
• Share in the development and implementation of written lesson plans, tests and homework.
• Collaborate with teacher to devise and implement developmentally appropriate lessons aligning with the school’s philosophy and mission.
• Perform diverse tasks for teachers, including clerical support, classroom management and documentation coordination.
• Acknowledge and adhere to IEP and ABA developmental plans for students including; monitoring, documenting and logging behaviors and procedures for review and continued support.

• Verified liability extent with reviews of police reports, medical treatment histories and other records leading to acceptance or denial of liability.
• Built trusted partnerships through open and interactive communications to earn positive customer feedback.
• Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
• Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
• Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
• Drafted statement of loss to summarize damages, payments and underlying policy coverage.
• Analyzed information gathered by investigations and reported findings and recommendations.
• Negotiated with claimant insurance companies on percentage of liability.
• Reduced loss ratios through fair and prompt processing of claims.
• Reviewed and analyzed claims documents for potential fraud.
• Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
• Gathered and documented evidence to support court proceedings.
• Conducted secondary evaluations of original investigations’ documentation and reports to facilitate smooth resolutions.
• Set appointments for inspections and repairs and issued payments for continued process.
• Asked probing questions and offered solutions to resolve issues and increase customer satisfaction.
• Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
• Attended training and educational seminars to enhance knowledge and credentials.
• Built trusted partnerships through open and interactive communications.
• Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
• Reviewed policies to determine appropriate levels of coverage, and assist with approval or denial decisions.
• Drafted a statement of loss to summarize damages, payments, and underlying policy coverage.
• Negotiated with claimant insurance companies on the percentage of liability.
• Reduced loss ratios through fair, and prompt processing of claims.
• Reviewed and analyzed claims documents for potential fraud.
• Gathered and documented evidence to support court proceedings.
• Verified the extent of liability with reviews of police reports, medical treatment histories, and other records leading to the acceptance or denial of liability.
• Complied with confidentiality regulations in handling customer information.