Sacia Saunders
Tustin,CA
Summary
Dynamic esthetician with strong communication skills and a proven track record at European Wax Center, enhancing client satisfaction through personalized skincare education and exceptional service. Detail-oriented and goal-oriented, I consistently foster client loyalty and streamline processes, driving repeat business and elevating overall service quality.
Overview
3
3
years of professional experience
Work History
Esthetician- Wax Specialist
European Wax Center
06.2023 - Current
- Educates clients on proper skincare routine maintenance and guides them in selecting appropriate home care products.
- Maintains strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Establishes long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Increases repeat business by maintaining a strong 50%+ client retention rate, fostering long-term customer loyalty
Call Center Representative
Lorna & Associates
01.2022 - 06.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Exceeded performance goals in areas such as call quality, leads generated, accounts touched, and calls generated
- Streamlined call processes by identifying inefficiencies and implementing improvements.
Team Member
Target
11.2021 - 01.2022
- Collaborated with team members to complete planogram resets and revisions in a timely manner, contributing to overall productivity.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
Education
Licensed Esthetician - Esthetics
Euphoria Institute of Beauty Arts & Sciences
Las Vegas, NV01-2023
Skills
- Strong communication skills
- Leadership qualities
- Visual merchandising proficiency
- Goal oriented
- Detail-oriented
- Spa retail sales
Timeline
Esthetician- Wax Specialist
European Wax Center
06.2023 - Current
Call Center Representative
Lorna & Associates
01.2022 - 06.2023
Team Member
Target
11.2021 - 01.2022
Licensed Esthetician - Esthetics
Euphoria Institute of Beauty Arts & Sciences
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