Summary
Overview
Work History
Education
Skills
Timeline
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Saciyaah Mosley

Meridian,MS

Summary

Trained and experienced in Medical Office Administration with customer service and call handling experience. I'm known for my consistent and productive work ethic, ability to maintain an upbeat and positive demeanor in high-stressed situations, and being an enthusiastic team player and fast learner. I am eager to begin my new career and excited to make a positive and immediate impact as part of your successful team.

Overview

7
7
years of professional experience

Work History

Customer service Representative

Kelly Connect
06.2021 - 11.2023
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided excellent customer service to resolve customer complaints in a timely manner

Customer Service Representative

Iqor
12.2020 - 06.2021
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Mental Health Technician/Patient Care Assistant

Alliance Healthcare Center
12.2018 - 12.2020
  • Assisted doctors in delivering treatment plans and reported back on patients' progress
  • Provided direct patient care, guidance, and positive role modeling and assessed patients
  • Planned, implemented, evaluated, and monitored treatment activities
  • Assisted with medication administration and transported patients between rooms
  • Gathered specimens from patients for laboratory tests, including taking blood samples for lab tests
  • Assisted in managing patients' nutritional needs

Admissions

Rush Foundation Hospital
12.2016 - 09.2018
  • Managed patient pre-admission process including interviewing patients, confirming physicians' admission privileges, recording patient details in the hospital's database
  • Answered patient questions regarding admission procedures, mobile phone restrictions, and rooms
  • Screened patients' medical insurance and payment information validity and verify third-party approvals
  • Arranged admission charts and gather related paperwork
  • Guides patients through the admission process and gathered relevant personal information through pre-admission interviews
  • Verified patient identification and issued hospital identification band
  • Managed patient placement throughout the facility via assigning beds, arranging transport, and notifying physicians of patient arrivals
  • Obtained information about maternity and emergency room patients through interviewing family members and visiting patient's assigned room

Education

Medical Office Admistration Program -

Martinsburg College
Martinsburg, WV
01.2021

High School Diploma -

Meridian High School
Meridian, MS

Medical Assistance Program -

Martinsburg College
Martinsburg, WV
01.2023

Skills

  • Medical Terminology
  • Medical Office Procedures
  • Electronic Health Records Management
  • Professional Communication
  • Microsoft Office Software
  • Documentation and Reporting
  • Data Entry
  • Appointment Scheduling
  • Time Management
  • Organization
  • Medical Insurance Claim Processing
  • Customer Service
  • Call Management
  • Inbound and Outbound Calling
  • Order Fulfillment
  • Call Center Operations
  • Microsoft Excel
  • Active listening
  • Customer relations
  • Problem resolution
  • Call center experience
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Paperwork processing
  • Team development
  • Administrative support
  • Microsoft PowerPoint
  • Customer relationship management (CRM)
  • Reading comprehension
  • Spreadsheets

Timeline

Customer service Representative

Kelly Connect
06.2021 - 11.2023

Customer Service Representative

Iqor
12.2020 - 06.2021

Mental Health Technician/Patient Care Assistant

Alliance Healthcare Center
12.2018 - 12.2020

Admissions

Rush Foundation Hospital
12.2016 - 09.2018

High School Diploma -

Meridian High School

Medical Assistance Program -

Martinsburg College

Medical Office Admistration Program -

Martinsburg College

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