Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

SACKIE DOUGLAS

Miami,FL

Summary

Dynamic and results-oriented professional with a proven ability to deliver excellence across web development, IT support, data management, and customer service. Known for integrating innovative technologies and designing user-centric solutions that enhance efficiency, boost client satisfaction, and drive business growth. Demonstrates exceptional expertise in UI/UX design, network optimization, and analytical problem-solving, backed by a track record of transformative contributions at Task Trail Innovations.

Highly detail-oriented and quality-driven, with a solid background in data processing, coding, and transcription. Combines speed and precision to ensure accurate, reliable results while minimizing errors and rework. A collaborative and adaptable team player, skilled at navigating fast-paced environments and consistently exceeding expectations.

As a Customer Service Specialist, excels in resolving complex challenges, building positive client relationships, and fostering teamwork to achieve organizational objectives. Additionally, offers extensive healthcare support experience, including assisting medical teams, managing vital sign assessments, preparing treatment rooms, and delivering compassionate patient care.

Committed to excellence, innovation, and professionalism, with a passion for creating impactful solutions and driving success in dynamic professional environments.

Overview

16
16
years of professional experience

Work History

Freelancer

Task Trail Innovations
San Diego, CA
08.2023 - 12.2024
  • Analyzed user feedback to identify areas for improvement in existing websites.
  • Built custom WordPress themes from scratch according to client specifications.
  • Integrated HTML, CSS, JavaScript, and other programming languages into websites.
  • Optimized website performance by conducting testing on various browsers and devices.
  • Researched current trends in web design to inform new projects.
  • Utilized SEO techniques to improve search engine rankings of websites.
  • Generated reports detailing performance metrics such as impressions, clicks, conversions.
  • Built custom audiences by leveraging Google Analytics data and other 3rd party sources.
  • Managed all aspects of account setup including tracking codes, conversion pixels, bid strategies.

Data Entry Clerk

Speedy Data Systems
Phoenix, AZ
02.2009 - 07.2024
  • Prepared summaries of daily work completed for review by supervisors.
  • Checked source documents against entered data to ensure accuracy.
  • Scanned documents into appropriate databases for storage purposes.

Freelancer

Cloud Craft Freelance Solutions
Denver, CO
05.2022 - 06.2023
  • Integrated third-party APIs into the web applications for additional features and functionality.
  • Developed web applications using HTML, CSS and JavaScript.
  • Deployed web applications to production environments using various cloud services such as AWS and Azure.
  • Troubleshooted complex issues related to front-end, back-end, databases, servers.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Translated raw data into meaningful information using statistical techniques.

IT Help-Desk

Assist Edge IT Services
Seattle, WA
09.2021 - 12.2022
  • Configured routers and switches for local area networks.
  • Maintained inventory of IT equipment and supplies.
  • Conducted training sessions for end-users on the use of specific software applications and operating systems.
  • Deployed new applications on user machines as requested by end-users.
  • Assisted in the installation, configuration, and maintenance of IT systems across the organization.
  • Resolved customer queries related to computer networks and systems.

IT Help-Desk

Tech Support Sphere Solutions
Austin, TX
01.2019 - 04.2021
  • Utilized various software and tools to streamline processes and optimize performance.
  • Identified needs of customers promptly and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Developed and maintained user accounts, profiles, file systems, directories, access privileges and security settings.
  • Configured routers, switches and other networking devices according to company standards.
  • Performed system backups on a regular basis to ensure data integrity.

Health-Care

HealthServe Solutions
Boston, MA
10.2016 - 03.2018
  • Collected samples from patients for laboratory testing purposes.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.

Health-Care

Medi Connect Support Services
Providence, RI
02.2015 - 08.2016
  • Reported changes in patient condition to registered nurse or physician.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided emotional support to patients and families during difficult times.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Responded quickly to emergency situations involving sudden illness or injury.

Remote Customer Service Rep

Virtual Care Solutions
Portland, OR
01.2013 - 09.2013
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Investigated customer complaints regarding product quality or service rendered.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.

Remote Customer Service Rep

Connect Ease Remote Services
Raleigh, NC
03.2012 - 09.2013
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.

Data Entry Auditor

Precision Key Data Services
Orlando, FL
09.2009 - 03.2010
  • Checked completed work for accuracy before submitting it to supervisors or other departments.
  • Performed data entry of financial records into accounting software.
  • Verified the integrity of data by comparing it to source documents.
  • Provided support on special projects related to data entry auditing when necessary.

Education

High School Diploma -

Loring Center
Limestone, ME
05-2003

Some College (No Degree) - Business Management

Loring Center
Limestone, ME

Some College (No Degree) - Medical Assitant

Lincoln Technology
Limestone, ME

Skills

  • E-commerce management
  • Branding strategy
  • Illustration services
  • UI and UX design
  • Time management
  • Data analysis
  • Market research
  • Software development
  • Graphic design
  • Web development
  • Search engine optimization
  • Verifying data accuracy
  • Collecting information
  • Proofreading
  • Office administration
  • Spreadsheet management
  • Medical terminology
  • Auditing techniques
  • Data entry software
  • System administration
  • Operating systems
  • Network connectivity
  • Software installation
  • User credential management
  • Virus removal
  • System diagnostics
  • Account updating
  • Microsoft Office Suite
  • Scheduling
  • Clerical support
  • Recordkeeping strengths
  • Intake control
  • Patient-focused care
  • Medical office administration
  • Analytical decision-making skills
  • Patient bathing
  • Lab equipment operation
  • Desktop design
  • Design, layout, and typography
  • User-centered design
  • Data generation tools
  • Website optimization

Accomplishments

1. IT Help-Desk
Achieved a Satisfactory first-call resolution rate by diagnosing and resolving technical issues efficiently.

2. Medical Assistant
Assisted in over 1,000 patient consultations, ensuring timely and accurate vital sign measurements.
Certified as a Certified Medical Assistant (CMA) by the American Association of Medical

3. Data Entry Clerk
Successfully processed and maintained data with 99% accuracy in high-volume environments.
Recognized for identifying and resolving inconsistencies in client records, reducing errors by 25%.
Completed the Microsoft Office Specialist (MOS) Certification for Excel and Access.

References

References available upon request.

Timeline

Freelancer

Task Trail Innovations
08.2023 - 12.2024

Freelancer

Cloud Craft Freelance Solutions
05.2022 - 06.2023

IT Help-Desk

Assist Edge IT Services
09.2021 - 12.2022

IT Help-Desk

Tech Support Sphere Solutions
01.2019 - 04.2021

Health-Care

HealthServe Solutions
10.2016 - 03.2018

Health-Care

Medi Connect Support Services
02.2015 - 08.2016

Remote Customer Service Rep

Virtual Care Solutions
01.2013 - 09.2013

Remote Customer Service Rep

Connect Ease Remote Services
03.2012 - 09.2013

Data Entry Auditor

Precision Key Data Services
09.2009 - 03.2010

Data Entry Clerk

Speedy Data Systems
02.2009 - 07.2024

High School Diploma -

Loring Center

Some College (No Degree) - Business Management

Loring Center

Some College (No Degree) - Medical Assitant

Lincoln Technology

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SACKIE DOUGLAS