Sacoya Henderson Gilliam
Columbus,OH
Summary
Dynamic leader with proven expertise in retail operations and customer experience, honed at Walgreens Boots Alliance. Excelled in enhancing store performance through strategic merchandising and effective team management, boosting customer satisfaction ratings significantly. Skilled in inventory management and staff development, fostering a positive work culture and driving sales growth.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Walgreens Boots Alliance
09.2004 - 06.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
GED - General Studies
East High School
Columbus, OHSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Display setup
- Loss prevention
- Employee coaching
- Sales expertise
- Sales techniques
- Strategic planning
- Relationship building and management
- Sales growth
- Issue resolution
- Transaction processing
- Inventory counting
- Order management
- Strategic merchandising
- Records management
- Shift scheduling
- Business development and planning
- Flexible schedule
- Scheduling coordination
- Business development
- Incident reports
- Operations oversight
- Database management
- Operations
Timeline
Assistant Store Manager
Walgreens Boots Alliance
09.2004 - 06.2022
GED - General Studies
East High School
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