Summary
Overview
Work History
Education
Skills
Timeline
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Sacyrah Thompson

Sacyrah Thompson

Kennesaw,Georgia

Summary

Call Center Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Call Center Customer Service Representative

Dad's Job
01.2021 - Current
  • Responded to emails and managed a high volume of phone calls daily
  • Addressed customer account discrepancies and concerns.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Met customer call guidelines for service levels, handle time and productivity.


  • Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

High School Diploma -

Easton Area High School
Easton, PA
06.2020

Skills

  • Problem Solving abilities
  • Adaptability
  • Good communication skills
  • Customer Satisfaction

Timeline

Call Center Customer Service Representative

Dad's Job
01.2021 - Current

High School Diploma -

Easton Area High School

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Sacyrah Thompson