Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
References
Hi, I’m

Sad Abdullah

Jamaica,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience
1
Certificate

Work History

Spirit Airlines Inc. // Swissport International AG

Guest Service Agent // Gate Service Agent
2023.09 - Current (1 year)

Job overview

Dedicated Airline Guest Service Agent with a strong commitment to providing exceptional customer service. Skilled in assisting passengers with reservations, ticketing, and check-in processes. Proficient in resolving customer inquiries and concerns promptly and professionally. Highly organized and detail-oriented, ensuring efficient boarding procedures. Committed to creating a positive travel experience for passengers through excellent communication and problem-solving skills.

OTG Management Inc.

Restaurant Supervisor Intern
2023.09 - 2023.11 (2 months)

Job overview

  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

OTG Management Inc.

Shift Supervisor
2022.12 - 2023.09 (9 months)

Job overview

  • Managed restaurant operations, staff, and customer service. Trained employees, ensured food safety, and optimized efficiency. Resolved issues, maintained inventory, and improved service quality, resulting in enhanced customer satisfaction and increased revenue.

Marks Home Care Agency

Home Care Provider
2019.12 - Current (4 years & 9 months)

Job overview

  • Compassionate home care provider with 3+ years of experience. Proficient in personal care, medication management, and companionship. Demonstrated dedication to improving clients' quality of life through empathetic and reliable support.

OTG Management Inc.

BOH Team Member
2019.09 - 2022.11 (3 years & 2 months)

Job overview

  • Delivered exceptional customer service, maintained a clean and organized workspace, collaborated with team members to achieve goals, and demonstrated adaptability in a fast-paced environment as a BOH Team Member.

OTG Management

Customer Service Specialist - Cashier
2019.03 - 2019.08 (5 months)

Job overview

  • Managed cash transactions with accuracy, resolved customer inquiries, and provided exceptional service. Proficient in POS systems, maintained organized registers, and upheld company policies. Enhanced customer satisfaction through effective communication and problem-solving.

Neighborhood 99 Cents & Up

Store Supervisor
2017.06 - 2019.02 (1 year & 8 months)

Job overview

  • Led team, ensured efficient operations, monitored inventory, maintained safety standards, and optimized workflow. Improved employee performance, reduced costs, and enhanced customer satisfaction. Demonstrated strong leadership and organizational skills.

MM WIRELESS & COMPUTER USA INC

Sales Service Representative
2017.01 - 2017.06 (5 months)

Job overview

  • Managed customer inquiries, resolved issues, and achieved monthly sales targets. Provided exceptional service, built rapport, and upsold products. Enhanced customer satisfaction and contributed to team success.

Education

CUNY New York City College of Technology , New York City College Of Technology

Hospitality Management - Bachelor of Technology from Hotel And Restaurant Management
06.2024

University Overview

  • 3.3 GPA

Skills

    Skills:

  • Excellent leadership and organizational skills
  • Strong communication and interpersonal skills
  • Proficient in Outlook, Word, Excel and MS Office.
  • Excellent sales and customer service skills.
  • Staff Management
  • Problem Resolution
  • Food and Beverage Service
  • Guest Satisfaction
  • Guest Relations
  • Cash Drawer Balancing
  • Multitasking

Certification

Sad Abdullah - Security identification display area - Sida - The Port Authority of New York & New Jersey Issued December 2022 - Expires December 2023


Sad Abdullah - Qualifying Certificate in Food Protection - NYC Health. Issued on 07/2022

Timeline

Guest Service Agent // Gate Service Agent

Spirit Airlines Inc. // Swissport International AG
2023.09 - Current (1 year)

Restaurant Supervisor Intern

OTG Management Inc.
2023.09 - 2023.11 (2 months)

Shift Supervisor

OTG Management Inc.
2022.12 - 2023.09 (9 months)

Home Care Provider

Marks Home Care Agency
2019.12 - Current (4 years & 9 months)

BOH Team Member

OTG Management Inc.
2019.09 - 2022.11 (3 years & 2 months)

Customer Service Specialist - Cashier

OTG Management
2019.03 - 2019.08 (5 months)

Store Supervisor

Neighborhood 99 Cents & Up
2017.06 - 2019.02 (1 year & 8 months)

Sales Service Representative

MM WIRELESS & COMPUTER USA INC
2017.01 - 2017.06 (5 months)

CUNY New York City College of Technology

Hospitality Management - Bachelor of Technology from Hotel And Restaurant Management

Sad Abdullah - Security identification display area - Sida - The Port Authority of New York & New Jersey Issued December 2022 - Expires December 2023


Sad Abdullah - Qualifying Certificate in Food Protection - NYC Health. Issued on 07/2022

References

Kirk Hughes

Manager at OTG USA LLC.

9175385259



Sad Abdullah