Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sada Aljondi

Sada Aljondi

Summary

Methodical Quality Assurance Engineer experienced in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail. Experienced Quality Assurance Engineer with background writing manual test cases and automated test scripts. Trains new testers, reviews work and optimizes processes. Works alongside developers to uncover and correct problems in advance of releases. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems.

Overview

18
18
years of professional experience
1
1
Language

Work History

Quality Assurance Engineer

Wolters Kluwer
01.2022 - Current
  • Fixed identified issues to improve workflows.
  • Proposed development and testing improvements to positively impact usability, function and performance.
  • Met tight deadlines to satisfy client demands and project timelines.
  • Worked closely with different departments to develop innovative solutions to functionality issues.
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Planned and devised cohesive test plans for projects using advanced testing technologies.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Participated in available trainings to improve software knowledge.
  • Collaborated with product owners to stay current on intended functionality.
  • Created successful test scripts to manage automated feature testing,
  • Fixed identified issues to increase productivity and boost workflows.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.
  • Optimized test cases to maximize success of manual software testing.
  • Partnered with leadership team to develop automation strategy and execution plan.
  • Drove corrective actions to accomplish project closure and recurrence control.
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Documented testing procedures for developers and future testing use.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Kept scripts and test cases updated with current requirements.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Advised developers on problems with databases, performance and other issues.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Built automated test scripts to handle repetitive software testing work.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Developed and maintained defect databases for known issues.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Incorporated delivery requirements into planning of testing schedules.

Quality Assurance Engineer

Silver Tech
01.2022 - 12.2022
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
  • Fixed identified issues to improve workflows.
  • Proposed development and testing improvements to positively impact usability, function and performance.
  • Met tight deadlines to satisfy client demands and project timelines.
  • Worked closely with different departments to develop innovative solutions to functionality issues.
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Planned and devised cohesive test plans for projects using advanced testing technologies.
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Participated in available trainings to improve software knowledge.
  • Created successful test scripts to manage automated feature testing,
  • Fixed identified issues to increase productivity and boost workflows.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.
  • Optimized test cases to maximize success of manual software testing.
  • Partnered with leadership team to develop automation strategy and execution plan.
  • Drove corrective actions to accomplish project closure and recurrence control.
  • Demonstrated new product features and functionality to project stakeholders.
  • Checked configuration files and logs to uncover root causes of problems.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Documented testing procedures for developers and future testing use.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Kept scripts and test cases updated with current requirements.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Advised developers on problems with databases, performance and other issues.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Incorporated delivery requirements into planning of testing schedules.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.

Personal Banker

Santander Bank Us
09.2016 - 01.2020
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Expanded client base by promoting new financial products.
  • Utilized customer relationship management software to provide accurate and complete customer service.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Responded to customer inquiries regarding new accounts and account services.
  • Verified customer identity and reviewed documentation for accuracy.
  • Presented new and additional products and services to existing customers.
  • Provided customers with additional information regarding account services.
  • Maintained customer records and updated account information.
  • Activated new accounts and issued customer identification numbers.
  • Monitored accuracy of customer information in system.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Explained account terms and conditions to customers.
  • Reconciled customer accounts and balanced daily transactions.
  • Tracked and processed customer account requests and applications.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Greeted customers and delivered information about new account processes.
  • Collected customer information and completed new account forms.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Processed customer payments and account setup charges.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Trained new team members on new banking software.
  • Worked with the IT team to test new applications with a team of 7 members
  • Analyzed branches quarterly operational issues for audit purposes.

Marketing Support Manager

Boston Oncology
03.2010 - 03.2016
  • Planned and executed internal and external marketing events.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Researched developing trends to stay updated with new ideas and marketing practices.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Used data analytics to track lead generation campaigns and improve quality.
  • Worked with graphic designers and writers to establish theme and tone for content.
  • Performed market segmentations, targeting and positioning for each product line.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
  • Managed workflow between staff, coordinating documents and creative material distribution.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Recruited and hired capable team members to add value and diverse skills set to marketing department.
  • Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
  • Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
  • Conducted market research to identify new opportunities and target markets.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Devised content strategy to effectively engage target audiences.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Optimized email campaigns to increase open and click-through rates.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.

IT Manager

Aga Khan Agency For Micro Credit
10.2005 - 12.2007
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Guided organizational technology strategy and roadmaps.
  • Oversaw IT department operations and training.

Education

MBA - Marketing Research

Autonoma University
Barcelona, Spain

Bachelor of Science - Physics & Chemistry

Damascus University
Syria

Master of Science - Information Technology Project Management

Boston University
Boston, MA
08.2022

Skills

  • Maintaining Quality Assurance Standards
  • Selenium Webdriver
  • Atlassian JIRA
  • Software Quality Assurance Knowledge
  • Automated Testing
  • Pre-Release Test Scheduling
  • Agile Best Practices
  • Cross-Functional Team Collaboration
  • Quality Assurance Analysis
  • Scrum Methodology
  • Bug Fixes
  • Regulatory Compliance Assurance
  • Log Files
  • Agile and Scrum Environments
  • Bug Tracking and Resolution
  • Programming Languages: Java
  • Client Requirements
  • Write Automation Scripts
  • Requirements Analysis
  • Passionate About Quality
  • Manual Test Case Preparation
  • Penetration Testing
  • Defect Resolution
  • Software Functionality Feedback
  • Web and Mobile Application QA
  • Version Control Systems: Git
  • Database Querying

Timeline

Quality Assurance Engineer

Wolters Kluwer
01.2022 - Current

Quality Assurance Engineer

Silver Tech
01.2022 - 12.2022

Personal Banker

Santander Bank Us
09.2016 - 01.2020

Marketing Support Manager

Boston Oncology
03.2010 - 03.2016

IT Manager

Aga Khan Agency For Micro Credit
10.2005 - 12.2007

MBA - Marketing Research

Autonoma University

Bachelor of Science - Physics & Chemistry

Damascus University

Master of Science - Information Technology Project Management

Boston University

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Sada Aljondi