Summary
Overview
Work History
Education
Skills
Websites
Certification
Technical Skills
References
Timeline
Generic

Sadaf Abadi

Sarasota,USA

Summary

Dynamic IT Support & Creative Consultant with a proven track record at USA Mortgage, excelling in remote desktop support and ticketing systems management. Adept at enhancing digital workflows and delivering impactful visual content, I leverage strong problem-solving skills to optimize client systems and ensure compliance in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Support & Creative Consultant

Freelance IT Support & Creative Consultant
01.2017 - Current
  • Provide informal technical support for client systems, including software setup, password resets, and network troubleshooting.
  • Assist with setting up remote access tools and ensuring smooth digital project workflows.
  • Deliver high-quality visual content, strengthening client digital presence and system organization.

Mortgage Loan Processor

USA Mortgage
Columbia, USA
01.2020 - 01.2024
  • Maintained and organized digital records using internal systems with a focus on security and compliance.
  • Coordinated with cross-functional teams using secure communication and document exchange systems.
  • Developed strong documentation practices and attention to technical detail applicable to support environments.

Marketing Manager

USA Mortgage
Columbia, USA
01.2017 - 01.2020
  • Led digital campaigns and managed content systems, improving familiarity with CMS tools and collaborative software.
  • Gained transferable skills in problem-solving, multitasking, and technical tool usage across platforms.

Education

Bachelor of Science - Software Engineering

Western Governors University
Salt Lake City, UT
05.2025

Bachelor of Arts - French Literature

Azad University - Science & Research Branch
Tehran, Iran

Skills

  • Remote desktop support
  • VPN configuration
  • Ticketing systems management
  • Operating systems expertise
  • Network protocols knowledge
  • Software installation and patching
  • Google Workspace proficiency
  • Microsoft Office Suite skills
  • Basic cybersecurity awareness

Certification

  • Google IT Support Professional Certificate, 05/25, Expected
  • Microsoft IT Support, 05/25, Expected
  • Foundations of Cybersecurity (Coursera), 05/25, Expected
  • Technical Support Fundamentals (Coursera), 05/25, Expected

Technical Skills

Remote Desktop (RDP), AnyDesk, VPN setup, Ticketing systems (ServiceNow, Zendesk, Jira), Operating Systems: Windows, macOS, Network fundamentals: TCP/IP, DNS, DHCP, Software installation, configuration, and patching, Google Workspace, Microsoft Office Suite, Basic cybersecurity concepts, Remote tools for diagnostics and assistance

References

References available upon request.

Timeline

Mortgage Loan Processor

USA Mortgage
01.2020 - 01.2024

IT Support & Creative Consultant

Freelance IT Support & Creative Consultant
01.2017 - Current

Marketing Manager

USA Mortgage
01.2017 - 01.2020

Bachelor of Science - Software Engineering

Western Governors University

Bachelor of Arts - French Literature

Azad University - Science & Research Branch

Similar Profiles

CREATE PROFILE