Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
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Sadaf Farzana

Chicago,IL

Summary

Financial Analyst and an optimistic Senior customer service representative with 13 Months of professional experience in handling technical and non-technical customer calls in both large and small call center environments. Ability to assist customers in solving complex issues. Known for being organized and a strong team player. Thoughtful and organized multi-tasker. Ability to self-motivate, prioritizes, and effectively works to complete many tasks calmly under pressure.

Overview

2
2
years of professional experience

Work History

Senior Representative

Synchrony Financial
11.2021 - 07.2023
  • Responsibilities included answering incoming calls from people who wanted help managing their credit card accounts and assisting account holders by looking into consumer questions, outstanding charges, and potential solutions to problem circumstances
  • Utilized an internal system to submit and manage complaints for resolution with follow-up action
  • Handled more than 150 incoming calls per day, managing each call promptly
  • Account maintenance and investigation of any errors or missed payments
  • The arrangement or approval of late payments for clients' accounts, and the correction of errors negotiated numerous payment options, including as settlements and partial payments
  • Keep schedules for rebate payments up to date
  • A promotion to the E.H.D
  • Department

Education

Bachelor of Commerce -

01.2021

Board of Intermediate Education -

01.2018

MBA - Business Administration

University of The Cumberlands
Williamsburg, KY
09.2026

SSC -

01.2016

Skills

  • Decision Making

  • Problem Solving

  • Verbal Communication

  • Written Communication

  • Collaboration

  • Determination

  • Persistence

  • Performance

  • Productivity

  • Strong written and verbal communication

Technical Skills

  • Worked in CITRIX Workspace
  • HTML
  • Microsoft Word
  • Microsoft Excel

Timeline

Senior Representative

Synchrony Financial
11.2021 - 07.2023

Bachelor of Commerce -

Board of Intermediate Education -

SSC -

MBA - Business Administration

University of The Cumberlands

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Sadaf Farzana