Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
OperationsManager

Sadaf Haris

Logistics Specialist
Herndon,VA

Summary

Experienced Air Import Agent and Customer Service Representative with over 5 years of combined experience in logistics, healthcare tech support, and early childhood education. Skilled in handling pharma shipments, resolving IT and service issues, and providing outstanding care and communication. Known for attention to detail, problem-solving abilities, and strong client-focused support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Air Import Agent

DHL Global Forwarding
01.2021 - Current
  • Coordinate inbound air shipments from international origins, ensuring compliance with customs regulations.
  • Manage billing files, ensuring accurate invoicing and cost entry for each shipment.
  • Handle temperature-sensitive and pharma shipments, following strict packaging and documentation guidelines.
  • Prepare and review shipping documents including airway bills, commercial invoices, and customs declarations.
  • Liaise with brokers, carriers, and clients to ensure smooth clearance and timely delivery.
  • Resolve AMS issues with carriers and brokers.
  • KPI reporting and data analysis.
  • Track shipments, update systems (e.g., CargoWise), and resolve any delays or exceptions.
  • Provided excellent customer support, ensuring all inquiries and issues were addressed promptly.

Customer Service Representative

Cox Communications
01.2020 - 01.2021
  • Helped customers set up and troubleshoot medical devices including tablets and iPads used for health monitoring.
  • Assisted senior citizens in using telehealth platforms and digital tools to take and report their daily vitals.
  • Diagnosed and resolved IT-related issues efficiently.
  • Provided patient, compassionate support to ensure users felt confident and cared for.
  • Maintained a high customer satisfaction rating through clear communication and empathy.

Teacher

Kindercare
08.2018 - 01.2020
  • Designed and facilitated developmentally appropriate activities that supported physical, cognitive, and emotional growth through creative play, arts, music, and storytelling.
  • Instructed children in foundational concepts including number and color recognition, hygiene practices, and appropriate social interactions.
  • Monitored and assessed individual development, documenting behavioral and academic progress for early intervention when necessary.
  • Provided consistent care to children by assisting with meals, hygiene routines, and dressing, ensuring a clean and nurturing environment.
  • Maintained regular communication with parents and staff, offering updates on student progress and addressing developmental concerns.
  • Created and maintained a structured, safe, and engaging classroom environment that fostered exploration and learning.

Education

BTEC Level 3 - Information Technology

Bury College
Bury, Manchester
07.2017

Skills

  • Air Import Operations
  • Pharma Shipment Handling
  • CargoWise / Shipment Tracking
  • Billing & Documentation
  • Customer Service & Communication
  • Microsoft Office Suite
  • Time Management
  • Early Childhood Education Support
  • Route optimization
  • Carrier negotiations
  • Freight forwarding
  • Shipping schedules

Certification

CIF (Certified International Forwarder)

Languages

English
Native or Bilingual
Dari
Native or Bilingual

Timeline

Air Import Agent

DHL Global Forwarding
01.2021 - Current

Customer Service Representative

Cox Communications
01.2020 - 01.2021

Teacher

Kindercare
08.2018 - 01.2020

BTEC Level 3 - Information Technology

Bury College

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Sadaf HarisLogistics Specialist