Sadam Karimi
Fremont,CA
Summary
I am professional experienced with a versatile background spanning finance, operations, administration, and customer service. Demonstrated success in managing financial operations across international locations, optimizing processes, and ensuring compliance. Skilled in facilitating effective communication, streamlining administrative processes, and delivering exceptional customer service. Proactive problem-solver with a track record of driving efficiency and achieving results in dynamic environments. Ready to leverage diverse skills and expertise to contribute to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Administration Manager
Airport Home Appliance
Hayward, CA
06.2024 - Current
- Prepare comprehensive reports and presentations for senior management, highlighting key performance indicators and sales forecasts.
- Conduct thorough analyses sales data to identify areas for improvement and support strategic decision-making.
- Develop and implement advanced sales reporting tools and dashboards to track performance metrics and sales trends.
- Collaborate with the sales team to streamline processes and improve workflow efficiency, enhancing overall productivity.
- Manage CRM systems and ensure data integrity, providing training and support to the sales team on best practices.
- Compile and deliver accurate reports on daily, weekly, and monthly sales performance metrics.
- Support the development and preparation of sales training materials and presentations in collaboration with Account Managers.
- Conducting comprehensive analyses of monthly sales and marketing data to prepare insights for retailer meetings and internal month-end reviews.
Customer Service Representative
Airport Home Appliance
Hayward, CA
04.2024 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
MTN - Africa's Largest Mobile Network
Afghanistan
05.2021 - 10.2023
- Interacted with customers to address their concerns, answered their questions and assisted them with their needs
- Handled customers complaints, provided appropriate solutions and alternatives within the time limits
- Issued new connections/lines for new/existing customers
- Line changes, spoke with the customers about new changes and promotions
- Sold telecommunications products and services to both individuals and companies
- Recommended potential products and services to suit a customer's needs.
Assistant Manager - Finance & Accounts
Zack International Group of Companies
Kabul, Afghanistan
03.2016 - 03.2021
- Oversaw the comprehensive operations of the finance department, including cash management, error reporting, overseeing significant transactions, ensuring regulatory compliance, and creating payment vouchers.
- Managed the accounts payable process ensuring accuracy and timeliness of payments.
- Managed the preparation and processing of payment vouchers, ensuring accuracy and adherence to company policies and procedures.
- Initiated and led a series of audits based on feedback from our American management team, streamlining financial reporting systems and fortifying internal controls.
- Implemented strategic measures to safeguard sensitive information and meticulously managed financial statements and budgets.
- Directly contributed to the company's operational efficiency and success by establishing a reliable framework for financial accountability and integrity.
Administrative & Operations Assistant Manager
CADDELL CONSTRUCTION CO & MNBE
Kabul, U.S Embassy
09.2012 - 01.2016
- Spearheaded daily business activities for CADDELL Construction LLC & MNBE, playing a pivotal role in operational excellence.
- Developed and implemented innovative organizational processes, resulting in annual savings of $16,000 in contracted labor expenses, showcasing strategic acumen.
- Provided vital interpretation services to bridge communication gaps between American supervisory staff and locally employed Afghan workforce, fostering cohesive collaboration.
- Managed subcontractors for renowned companies like SODEXO (UK) and SNC International (US), ensuring the delivery of high-quality outcomes.
- Oversaw the end-to-end hiring process, from interviews to onboarding and training, cultivating a skilled and cohesive team.
- Proactively monitored security systems, coordinated activities, and responded effectively to incidents to safeguard personnel, assets, and facilities.
- Conducted comprehensive training programs and risk assessments, ensuring regulatory compliance and promoting a culture of safety.
- Contributed to continuous improvement initiatives aimed at enhancing operational efficiency and effectiveness across all functions.
Education
Bachelors - Law & Political Science
Afghanistan Institute of Higher Education
03-2022
High School Diploma -
Ibne Sina High School
03-2016
Skills
- Administrative Support
- Operations Management
- Data Management
- Account Management
- Report Preparation
- MS Office Full Program
- Staff Training
- Customer Service Excellence
Additional Trainings
- Auto Electrician, HASHOO Foundation from the People of America:
- Diploma in Microsoft Office, Afghanistan Computer Science Center, 2010-01-01, 2011-01-01
- Diploma in Impact X3, Afghanistan Computer Science Center, 2008-01-01, 2009-01-01
- Diploma in Photoshop, Afghanistan English Language & Com Center, 2008-01-01, 2008-01-01
Languages
English
Native/ Bilingual
Dari
Native/ Bilingual
Urdu
Full Professional
Pashto
Native/ Bilingual
Certification
Certificate of Appreciation, Zack International - Awarded for excellent contributions to the company and its security.
Certificate of Appreciation, SODEXO International - Awarded for dependability, excellent teamwork, and positive attitude during the subcontracting of their company by Muscogee Nation Business Enterprise.
Certificate of Appreciation, ZMS - Awarded for quality work, proving qualification in the business, and excellent leadership qualifications.
Certificate of Appreciation, Muscogee Nation Business Enterprise - Awarded for excellent work performance exhibition of leadership qualities while employed for MNBE.
Interpreter for Bon Voyage Films, GmbH, Hamburg Germany
Provided translation services for the filming of documentary, showcased negotiating, language, and research skills to aid in the production of the film.
References
- Jamison Taylor, CADDELL Construction Co LLC Project Manager-International, (334)-391-7396
- Michael David Brown: MNBE Managing Director (254)-319-0421
- Tillie Oatman, No One Left Behind Non Profit Org, (717)-989-6169
Timeline
Sales Administration Manager
Airport Home Appliance
06.2024 - Current
Customer Service Representative
Airport Home Appliance
04.2024 - 05.2024
Customer Service Representative
MTN - Africa's Largest Mobile Network
05.2021 - 10.2023
Assistant Manager - Finance & Accounts
Zack International Group of Companies
03.2016 - 03.2021
Administrative & Operations Assistant Manager
CADDELL CONSTRUCTION CO & MNBE
09.2012 - 01.2016
Bachelors - Law & Political Science
Afghanistan Institute of Higher Education
High School Diploma -
Ibne Sina High School
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