Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sadam Najera

Dallas,TX

Summary

Motivated call center agent with 5+ years of experience in retail and customer service. Seeking an apportunity in the field of information technology. Recently achieved the CompTIA A+ certificate, showcasing a strong foundation in IT fundamentals. Committed to delivering exceptional customer support and efficiently resolving technical issues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Verizon Technical Support Representative

iQor
03.2023 - Current
  • Greet, determine the customers needs, fix the issue , and deepen the relationship
  • Troubleshoot mobile devices, and the 5g home internet
  • Educate customers on products, services to ensure overall better communication.

Replenishment Associate

Walmart
08.2020 - 03.2023
  • Assist customers with checkout, and answering their questions
  • Receive, open, unpack, and issue sales floor merchandise
  • Stock shelves, racks, cases, bins
  • Assess merchandise for damage or flaws.

Customer Service Representative

Micro Center
08.2017 - 08.2020
  • Provided superior service when assisting customers at the point of sale/checkout area
  • Educated customers on computer components and other related electronics.

Education

Help Desk/User Support Technician in Information Technology -

Dallas College

Skills

  • Customer service
  • Bilingual
  • Call center
  • Troubleshooting
  • Technical Support

Certification

  • Google IT Support, 11/19/23, Present
  • Computer Information Technology Help Desk/User Support Technician, 05/09/24, Present
  • CompTIA A+, 08/10/24, 08/10/27

Timeline

Verizon Technical Support Representative

iQor
03.2023 - Current

Replenishment Associate

Walmart
08.2020 - 03.2023

Customer Service Representative

Micro Center
08.2017 - 08.2020

Help Desk/User Support Technician in Information Technology -

Dallas College

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Sadam Najera