Sadam Yassim
Brooklyn
Summary
Dynamic retail professional with extensive experience at CVS Pharmacy, excelling in customer service and inventory management. Proven track record of enhancing store performance through innovative merchandising and effective team leadership. Skilled in training and mentoring staff, fostering a collaborative environment that drives sales and elevates customer satisfaction.
Overview
7
7
years of professional experience
Work History
Store Manager
CVS Pharmacy, Retail
06.2022 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels, reducing shrinkage through effective stock control measures.
- Trained and mentored staff on sales techniques and customer service standards.
- Analyzed sales data to identify trends and develop strategies for revenue growth.
- Implemented process improvements to enhance operational efficiency across departments.
- Oversaw compliance with health and safety regulations, ensuring a safe shopping environment.
- Developed promotional campaigns that increased foot traffic and boosted sales revenue.
- Collaborated with corporate teams to align store initiatives with company objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Manager
CVS Pharmacy, Retail
09.2020 - 05.2022
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Coordinated staff schedules to optimize coverage for peak store hours.
- Trained new employees on customer service standards and operational protocols.
- Managed inventory levels, implementing efficient stock management practices.
- Assisted in the development of promotional strategies to enhance sales performance.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
Shift Supervisor
CVS Pharmacy, Retail
10.2019 - 08.2021
- Supervised daily operations, ensuring efficient workflow and optimal staffing levels.
- Trained and mentored new team members on company procedures and customer service standards.
- Managed inventory levels, coordinating stock replenishment to prevent shortages and overstocking.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Resolved customer complaints promptly, maintaining high satisfaction levels through effective communication.
Sales Associate
CVS Pharmacy, Retail
05.2019 - 10.2019
- Assisted customers in selecting products, enhancing shopping experience and satisfaction.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Maintained inventory levels through regular stock checks and replenishment processes.
- Educated customers on promotions and loyalty programs, driving engagement and repeat business.
Education
High School Diploma - Business Administration
President’s College
Georgetown, Guyana10.2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Retail inventory management
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Leadership development
Timeline
Store Manager
CVS Pharmacy, Retail
06.2022 - Current
Assistant Manager
CVS Pharmacy, Retail
09.2020 - 05.2022
Shift Supervisor
CVS Pharmacy, Retail
10.2019 - 08.2021
Sales Associate
CVS Pharmacy, Retail
05.2019 - 10.2019
High School Diploma - Business Administration
President’s College