Sadashivani Krishan
NJ
Summary
Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, Pre Certifications, Authorizations, Surgical Coordination, Billing, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances. In my 20-plus years, I have managed daily operations of all my Jobs including Environmental Operations management -EMR , EHR , PMS -Property Management, Talent & Training Management, HRM,UKG/ iCIMS, Organizational performance management, Business Development, Customer Care, Retail Sales, and Sales / Marketing. Reliable Practice Manager offering 3 plus years of experience working in busy, Patient-driven environments.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Practice Manager
ICLC &ACP
Trenton, United States
02.2023 - Current
- Engaged Patents in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Documented every Patent interaction in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Assisted Patents with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, Pre Certifications, Authorizations, Surgical Coordination, Medical Billing, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.
Program Manager (Common Wealth Project)
MKL Properties (Wyndham Hotels & Resorts )
United States, VA
11.2021 - 01.2023
- Managed daily operations of a franchise hotel, including housing for Commonwealth Virginia State Homeless & Covid Program, establishing help desk support, managing ID card system, state-supported CRM system, space management software, emergency communication system, facilities work order system, and administration site
- Medical Billing , insurance Support in variety of healthcare environments, including doctors’ offices, hospitals and healthcare facilities. Some responsibilities include interacting with patients, extracting information from their medical records related to medical procedures, diagnoses and symptoms and successfully submitting claims for reimbursement.
- Also managed environmental training & EHS coordination, site environmental management system, and ISO14001 certification.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Communicated regularly with external partners to ensure alignment of strategies and goals. Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Asst. GM/Executive Account Manager /Property Manager & Operations
HOTELS Wildwood Corp. (Patel Developers Inc.)
Wildwood, USA
11.2014 - 11.2021
- Managed daily operations of eight properties, supported maintenance teams, managed HRIS activities, managed environmental operations management, supported contractual labor management, conducted training, managed safety data sheets, and coordinated overall operations.
Customer Service Specialist/Content Specialist
Canthel Holdings Corp.
Toronto, Canada
05.2012 - 10.2014
- Supported various duties to help the company achieve its goals, coordinated deliveries with factories and warehouses, worked with sales team on customer shipments, coordinated with finance and accounting teams on billing and returns, investigated and resolved shipping issues, and provided reporting to customers and internal partners.
International Business Manager
Canthel Holdings Canada( India branch)
INDIA, India
05.2007 - 03.2012
- Worked closely with investors and shareholders' accounts to ensure a positive customer experience and maximization of revenue, increased and maintained customer satisfaction, managed portfolios and investments, and provided B2B customer support.
Customer Relations ( Operations)
HSBC
Hyderabad, India
05.2005 - 01.2007
- Managed and led operations supporting HSBC credit card billing services, responsible for customer service and answering customer queries on various products and services offered by the bank.
B2C & B2B Spicialist - Portals USA
Portal A
Greater Minneapolis-St. Paul Area, USA
12.1998 - 04.2005
- Specialized in B2C and B2B portals, worked on web-designing and development, and created advertising collateral and materials.
ASST.MANAGER ( Advt)
AGA Publications Ltd
Hyderabad, India
08.1996 - 09.1998
- Introduced classified and matrimonial ads in vernacular newspapers, created direct communication channels between customers, resellers, sales teams, and product design team, and conducted market and competitive research.
SALES OFFICER
Bennett, Coleman and Co. Ltd. (Times Group)
Nagpur, India
02.1995 - 08.1996
- Worked as a sales officer for classifieds and government tenders, responsible for advertising and customer service.
Education
CHA, Hotel/Motel Administration/Management -
AHLEI - American Hotel & Lodging Educational Institute
06.2023
Executive program in Management, MKG & HRM -
IIT Bombay - Shailesh J. Mehta School of Management
01.2013
Ex LEAN SIX SIGMA BB, Quality Management -
Anexas Europe
05.2012
BA, Economics -
Andhra University
01.1993
High School Diploma, Science -
HISLOP COLLAGE
06.1988
Skills
- HIPAA and OSHA Regulations
- Managing Medical Practices
- Managing Files and Records
- Insurance Referral Facilitation
- Regulatory Compliance
- Workflow Planning
- Staff Management
- Hiring Medical Personnel
- Retainer-ship Management
- New Hire Training
- Policy Development
- Healthcare Management
- Health Plan Operations
- Medical Billing
Certification
- Certification in Medical Billing, EMR & EHR (Lenstar , Kareo)
- Lean Six Sigma Black Belt Certified
- RMP (Supply Chain & Procurement Specialist)
- Implementing a Privacy, Risk, and Assurance Program
- ADP Accountant Connect Certification
Honors Awards
- REDCROSS USA
- IIT MUMBAI LEADER SHIP AWARD 2013
Referrals
- Dr Iftikhar Chaudhary MD ( I C LASER EYE CARE , 01 267 987 1320)
- Dr.Aisha Chaudhary MD ( Pennsylvania Foot & Ankle Associates, 01 267 980 8663)
- Programes N ( M K L Proterties , Common Wealth Program 01 757 265 6989)
Timeline
Practice Manager
ICLC &ACP
02.2023 - Current
Program Manager (Common Wealth Project)
MKL Properties (Wyndham Hotels & Resorts )
11.2021 - 01.2023
Asst. GM/Executive Account Manager /Property Manager & Operations
HOTELS Wildwood Corp. (Patel Developers Inc.)
11.2014 - 11.2021
Customer Service Specialist/Content Specialist
Canthel Holdings Corp.
05.2012 - 10.2014
International Business Manager
Canthel Holdings Canada( India branch)
05.2007 - 03.2012
Customer Relations ( Operations)
HSBC
05.2005 - 01.2007
B2C & B2B Spicialist - Portals USA
Portal A
12.1998 - 04.2005
ASST.MANAGER ( Advt)
AGA Publications Ltd
08.1996 - 09.1998
SALES OFFICER
Bennett, Coleman and Co. Ltd. (Times Group)
02.1995 - 08.1996
CHA, Hotel/Motel Administration/Management -
AHLEI - American Hotel & Lodging Educational Institute
Executive program in Management, MKG & HRM -
IIT Bombay - Shailesh J. Mehta School of Management
Ex LEAN SIX SIGMA BB, Quality Management -
Anexas Europe
BA, Economics -
Andhra University
High School Diploma, Science -
HISLOP COLLAGE
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