Summary
Overview
Work History
Education
Skills
Timeline
Software
English
Generic

Muhammad Pathan

HR Manager / Senior Guest Relation
Abu Dhabi,AUH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

HR Manager

Royal Jet LLC
Abu Dhabi, AUH
02.2022 - 02.2022
  • Managed team of employees, overseeing hiring, training, and professional growth of employees
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion
  • Developed team communications and information for meetings
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Prepared variety of different written communications, reports and documents to ensure smooth operations
  • Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness
  • Completed daily data back-up to secure records
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Added documents to file records and created new records to support filing needs
  • Assessed vitals while adhering to PPE requirements and other restrictions
  • Interpreted and processed on-site-only test data according to RMI documentation requirements
  • Used coordination and planning skills to achieve results according to schedule.
  • Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management. e.g Oracle / SAWA/SAP

Senior Guest Services Officer

Royal Jet LLC
Abu Dhabi, AUH
04.2020 - 02.2022
  • Oversaw lobby operations and concierge services.
  • Monitored staff training, scheduling and shift changes.
  • Assisted with guest check-in and check-out procedures.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Supervised team of eight front desk agents and helped to resolve issues arising during shifts.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Used coordination and planning skills to achieve results according to schedule.

Guest Relation Expert

Plaza Premium Lounge
Dubai, DXB
05.2018 - 03.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Optimized customer support by establishing collaborative service environment
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Responded to customer requests for products, services and company information
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues
  • Maintained up-to-date knowledge of product and service changes
  • Promptly responded to inquiries and requests from prospective customers
  • Successfully managed customer bookings.

Operations Supervisor

Zajel Courier Services
Dubai, DXB
06.2018 - 06.2019
  • Processed inbound and outbound paperwork with high accuracy and efficiency by effectively directing associate teams and managing inventory processes
  • Successfully handling operation for daily outflow of 10,000 documents
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management
  • Compiling and distribution of unit reports, Preparation of Seasonal shipment Schedule to
  • Suppliers and Clients and Freight Forwarders
  • Sending daily weekly and monthly reports to higher management and corporate companies
  • Responded to customer requests for products, services and company information
  • Responded to customer inquiries via phone, email, and web-based platforms.

Personal Assistant

SmartIoT LLC
Dubai, DXB
06.2015 - 05.2018
  • Public Figure) https://en.m.wikipedia.org/wiki/Khalifa_AlJaziri
  • Responding to emails and other correspondence to facilitate communication and enhance business processes
  • Handled agendas locally and internationally and travel arrangements for meeting and event planning for board of directors and Executive Team.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
  • VISA related arrangements with international clients and new employees with multiple ministries.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Customer Relationship Expert

VFS Global / Tasheel GCC
Dubai, DXB
06.2013 - 06.2015
  • Review arrival lists to welcome guests and ensure compliance with health and quality standards
  • Attend to special guests (e.g VIPs) and answer their inquiries
  • Prepare and assure that their documents based on their requested visa requirement are correct
  • Provide information about services and facilities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g Confirming travel arrangements, taking messages)
  • Address complaints and escalate to RM If needed
  • Record information in logbook daily
  • Managing Key Corporate Accounts
  • Resolved problems, improved operations and provided exceptional service

Education

Bachelor's of Commerce - Accounts Studies

Shah Abdul Latif University
Khairpur Sindh
06.2004 - 06.2007

Skills

    Personal training and coaching

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Timeline

HR Manager

Royal Jet LLC
02.2022 - 02.2022

Senior Guest Services Officer

Royal Jet LLC
04.2020 - 02.2022

Operations Supervisor

Zajel Courier Services
06.2018 - 06.2019

Guest Relation Expert

Plaza Premium Lounge
05.2018 - 03.2020

Personal Assistant

SmartIoT LLC
06.2015 - 05.2018

Customer Relationship Expert

VFS Global / Tasheel GCC
06.2013 - 06.2015

Bachelor's of Commerce - Accounts Studies

Shah Abdul Latif University
06.2004 - 06.2007

Software

Oracle

SAP

SAWA

English

Professional Level

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Muhammad PathanHR Manager / Senior Guest Relation