Saddaria Bell
College Park ,GA
Summary
Looking to pursue a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Front Office Patient Services
Intown Pediatrics
06.2023 - Current
- Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
- Managed department budget effectively, making necessary adjustments to control costs while maintaining quality patient care.
- Proactively addressed potential conflicts or issues between patients, families, and healthcare providers to maintain a harmonious working environment.
- Improved employee morale by fostering a positive work environment that encouraged teamwork and open communication among staff members.
- Performed patient scheduling and registration functions to serve as an initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish a chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Researched and implemented new Medicaid plans, which helped to reduce the number of denials by 30%.
Patient Access Team Lead
St Mary's Hospital and Medical Center
11.2020 - 04.2023
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Facilitated timely discharge of patients by coordinating with clinical teams and ensuring all necessary documentation was completed accurately.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
- Collaborated with clinical staff to ensure accurate scheduling and coordination of patient appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Organized patient records and database to facilitate information storage and retrieval.
Education
Bachelor of Science - Healthcare Management
Walden University
Minneapolis, MN07.2015
Skills
- Office Management
- Productivity Improvement
- Payment Collection
- HIPAA Compliance
- Insurance Verification
- Typing 55 WPM
- Patient Registration
- Medical Terminology
- MS Office Advanced
References
AVAILABLE UPON REQUEST
Timeline
Front Office Patient Services
Intown Pediatrics
06.2023 - Current
Patient Access Team Lead
St Mary's Hospital and Medical Center
11.2020 - 04.2023
Bachelor of Science - Healthcare Management
Walden University
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