Saddaria Bell
Atlanta,GA
Summary
Experienced with front office management, ensuring smooth and efficient operations. Utilizes leadership and organizational skills to maintain high level of service. Track record of fostering collaborative team environment and consistently meeting guest satisfaction goals.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
INTOWN PEDIATRIC & ADOLESCENT MEDICINE
06.2023 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Patient Access Lead
St Mary's Medical Center
11.2020 - 04.2023
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
- Facilitated timely discharge of patients by coordinating with clinical teams and ensuring all necessary documentation was completed accurately.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
Education
BS - Healthcare Management
Walden University (Online)
Minneapolis, MN07.2015
Skills
- Staff training and development
- Data entry
- Scheduling and calendar management
- Staff supervision
- Skilled in eClinicals, MediTech, and Epic
- Administrative tasks
- Issue handling
- Staff management
- MS Office Advanced
Timeline
Front Office Supervisor
INTOWN PEDIATRIC & ADOLESCENT MEDICINE
06.2023 - Current
Patient Access Lead
St Mary's Medical Center
11.2020 - 04.2023
BS - Healthcare Management
Walden University (Online)
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