Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saddie Dowden

Salisbury,MD

Summary

Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in costume r service. Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of history, architecture and events. Creative hospitality and travel industry professional with a wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Visitor Use Assistant

Department Of Interior- National Park Service
2023.04 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits/ areas to educate visitors.
  • Inspected camp sites for potential hazards and arranged for repairs when needed.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Greeted customers entering store and responded promptly to customer needs,
  • Worked closely with manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about park policies and addressed customer concerns.

Park Guide

Department Of Interior - National Park Service
2022.05 - 2022.11
  • Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
  • Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
  • Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
  • Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
  • Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
  • Educated visitors on area wildlife and regional history during tours and presentations.
  • Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
  • Performed search and rescue operations for missing people and coordinated with local agencies for response operations.
  • Organized and presented regional history lectures and presentations for children and adults.
  • Guided tours for park visitors with focus on informative and safe visits.
  • Developed cultural history management plans to preserve and restore ethnic history, historical sites and preserve local folklore.
  • Developed and maintained interpretive displays and exhibits to educate people about parks and wildlife.
  • Promoted education on ecology, natural resources and environmental concerns to visitors through captivating presentations, elaborate exhibits, and hands-on workshops.
  • Provided age-appropriate interpretive programs for children enrolled in day camps and nature education programs.
  • Organized and managed field trips, festivals and fundraisers to raise awareness of wildlife and parks.
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Guided groups of up to 15 people on scheduled tours.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.

Visitor Use Assistant

Department Of Interior - National Park Service
2021.06 - 2022.03
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits/ areas to educate visitors.
  • Inspected camp sites for potential hazards and arranged for repairs when needed.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Greeted customers entering store and responded promptly to customer needs,
  • Worked closely with manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about park policies and addressed customer concerns.

Seasonal Activities Assistant

Castaways RV Resort & Campground
2020.03 - 2020.09
  • Engaged residents through events, small groups, and personal attention.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Scheduled movies, entertainment, and other special events.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Prepared reports for management regarding status and progress of recreational activities.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.

Education

No Degree - General Education

Wor-Wic Community College
Salisbury, MD

High School Diploma -

Washington High School & Academy
Princess Anne, MD
05.2018

Skills

  • Operations Management
  • Permit Issuing
  • Reservation Software
  • Vehicle Patrolling
  • Fee Collection
  • Customer Satisfaction
  • Campground Regulations
  • Tourism Management
  • Community Events and Activities
  • Tourism Development
  • Script Creation
  • Educate Visitors
  • Gift Shop Operations
  • Staff Guidance
  • Active Listening
  • Cultural Resource Monitoring
  • Energy Conservation
  • Visitor Assistance
  • Guided Park Tours
  • Earth Science
  • Wetland Restoration
  • Visitor Relations
  • Customer Needs Assessments
  • Visitor Tracking
  • Nature Hikes
  • Customer Inquiries
  • Education Staffing
  • Search and Rescue

Certification

First aid training- May 20, 2022 Cyber security (FISSA) privacy, records management, section 508 compliance, paperwork reduction act and controlled unclassified information reference guides and the DOI rules of behavior (IMT Awareness)- May 12, 2022 Welcome to the Department of the Interior ( DOI) - August 10, 2021 No FEAR Act- August 7, 2021 NPS DO#16E and RM-16E: Anti-Harassment Policy & Procedures for Employees (webinar recording)- August 7, 2021 DEO 2021 new employee initial ethics training (IET)- July 20, 2021 Active Shooter Training- May 12, 2022 Active Robbery training October 14, 2023

Timeline

Visitor Use Assistant

Department Of Interior- National Park Service
2023.04 - Current

Park Guide

Department Of Interior - National Park Service
2022.05 - 2022.11

Visitor Use Assistant

Department Of Interior - National Park Service
2021.06 - 2022.03

Seasonal Activities Assistant

Castaways RV Resort & Campground
2020.03 - 2020.09

No Degree - General Education

Wor-Wic Community College

High School Diploma -

Washington High School & Academy

First aid training- May 20, 2022 Cyber security (FISSA) privacy, records management, section 508 compliance, paperwork reduction act and controlled unclassified information reference guides and the DOI rules of behavior (IMT Awareness)- May 12, 2022 Welcome to the Department of the Interior ( DOI) - August 10, 2021 No FEAR Act- August 7, 2021 NPS DO#16E and RM-16E: Anti-Harassment Policy & Procedures for Employees (webinar recording)- August 7, 2021 DEO 2021 new employee initial ethics training (IET)- July 20, 2021 Active Shooter Training- May 12, 2022 Active Robbery training October 14, 2023

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Saddie Dowden