Saddie Dowden
Salisbury,MD
Summary
Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in costume r service. Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of history, architecture and events. Creative hospitality and travel industry professional with a wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Visitor Use Assistant
Department Of Interior- National Park Service
04.2023 - Current
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits/ areas to educate visitors.
- Inspected camp sites for potential hazards and arranged for repairs when needed.
- Furnished customers with unique experiences by developing and creating new tour routes.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Checked tour vehicles for cleanliness, safety and functionality.
- Greeted customers entering store and responded promptly to customer needs,
- Worked closely with manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about park policies and addressed customer concerns.
Park Guide
Department Of Interior - National Park Service
05.2022 - 11.2022
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
- Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
- Educated visitors on area wildlife and regional history during tours and presentations.
- Informed visitors of current and recurring dangers posed by wildlife, terrain and inclement weather.
- Performed search and rescue operations for missing people and coordinated with local agencies for response operations.
- Organized and presented regional history lectures and presentations for children and adults.
- Guided tours for park visitors with focus on informative and safe visits.
- Developed cultural history management plans to preserve and restore ethnic history, historical sites and preserve local folklore.
- Developed and maintained interpretive displays and exhibits to educate people about parks and wildlife.
- Promoted education on ecology, natural resources and environmental concerns to visitors through captivating presentations, elaborate exhibits, and hands-on workshops.
- Provided age-appropriate interpretive programs for children enrolled in day camps and nature education programs.
- Organized and managed field trips, festivals and fundraisers to raise awareness of wildlife and parks.
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to 15 people on scheduled tours.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Delivered timely and accurate updates to tour coordinator regarding tour progress.
Visitor Use Assistant
Department Of Interior - National Park Service
06.2021 - 03.2022
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits/ areas to educate visitors.
- Inspected camp sites for potential hazards and arranged for repairs when needed.
- Furnished customers with unique experiences by developing and creating new tour routes.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Checked tour vehicles for cleanliness, safety and functionality.
- Greeted customers entering store and responded promptly to customer needs,
- Worked closely with manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about park policies and addressed customer concerns.
Seasonal Activities Assistant
Castaways RV Resort & Campground
03.2020 - 09.2020
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment, and other special events.
- Evaluated supplies and requested purchases to meet activity plans.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Collaborated with other recreation staff in developing new recreational activities.
- Kept athletic and games equipment and facilities organized and maintained.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Prepared reports for management regarding status and progress of recreational activities.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
Education
No Degree - General Education
Wor-Wic Community College
Salisbury, MDHigh School Diploma -
Washington High School & Academy
Princess Anne, MD05.2018
Skills
- Operations Management
- Permit Issuing
- Reservation Software
- Vehicle Patrolling
- Fee Collection
- Customer Satisfaction
- Campground Regulations
- Tourism Management
- Community Events and Activities
- Tourism Development
- Script Creation
- Educate Visitors
- Gift Shop Operations
- Staff Guidance
- Active Listening
- Cultural Resource Monitoring
- Energy Conservation
- Visitor Assistance
- Guided Park Tours
- Earth Science
- Wetland Restoration
- Visitor Relations
- Customer Needs Assessments
- Visitor Tracking
- Nature Hikes
- Customer Inquiries
- Education Staffing
- Search and Rescue
Certification
First aid training- May 20, 2022 Cyber security (FISSA) privacy, records management, section 508 compliance, paperwork reduction act and controlled unclassified information reference guides and the DOI rules of behavior (IMT Awareness)- May 12, 2022 Welcome to the Department of the Interior ( DOI) - August 10, 2021 No FEAR Act- August 7, 2021 NPS DO#16E and RM-16E: Anti-Harassment Policy & Procedures for Employees (webinar recording)- August 7, 2021 DEO 2021 new employee initial ethics training (IET)- July 20, 2021 Active Shooter Training- May 12, 2022 Active Robbery training October 14, 2023
Timeline
Visitor Use Assistant
Department Of Interior- National Park Service
04.2023 - Current
Park Guide
Department Of Interior - National Park Service
05.2022 - 11.2022
Visitor Use Assistant
Department Of Interior - National Park Service
06.2021 - 03.2022
Seasonal Activities Assistant
Castaways RV Resort & Campground
03.2020 - 09.2020
No Degree - General Education
Wor-Wic Community College
High School Diploma -
Washington High School & Academy
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