Sade Beck
Detroit,Mi
Summary
Dedicated Customer Service professional with a track record of providing exceptional service and support. Over 5 years of experience in service delivery providing support through crisis intervention, communication, and counseling. Proficient in preparing reports and building and developing strong relationships with community organizations,
Experience in the mortgage, financial services, non-profit and human services sectors.
Overview
6
6
years of professional experience
Work History
Workforce Development Manager
Detroit Phoenix Center
06.2024 - Current
- Established partnerships with local businesses to create customized on-the-job training opportunities, leading to increased employability for program participants.
- Spearheaded community outreach efforts to raise awareness about available workforce development resources and enhance organizational visibility within target markets.
- Designed comprehensive career services, including resume writing workshops, interview coaching, and job search assistance, resulting in higher placement rates for program graduates.
- Launched successful apprenticeship programs that combined classroom instruction with hands-on experience, increasing participant readiness for skilled employment positions.
Client Communications Specialist
Rocket Mortgage
07.2022 - 05.2024
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Effectively managed competing priorities while maintaining exceptional attention to detail in all client interactions.
- Keeping Clients up to date on recent market changes and promoting programs that are offered within the company
- Developed tailored communications strategies to increase client engagement and retention.
- Implemented feedback from clients, continuously improving communication materials and approaches.
- Managed multiple client accounts, ensuring consistent delivery of high-quality service.
Director of Youth Services
Detroit Phoenix Center
08.2021 - 06.2022
- Manage evaluation and assessment procedures for DPC programs
- Manage the operations of the Asset Based Resource Center and/or programs to ensure program staff has the tools and equipment they need to be engaged with the youth
- Track the progress of the program, individual students, and provides progress reports to parents, and the sponsoring organization
- Maintain and update accurate electronic and hard copy program records for program documentation for audit purposes
- Develop and sustain school and community partnerships and collaborate with existing organizations to enhance youth programming
- Worked with youth at community-based, non-profit educational or other organizations.
- Facilitated workshops and trainings for both staff and community members on various topics related to supporting the needs of at-risk youth populations.
- Ensure weekly case notes are documented and entered in Casebook System in a timely manner
- Recruit, train, and manage program staff and volunteers
Youth and Family Services Manager
Detroit Phoenix Center
09.2020 - 08.2021
- Maintained accurate records of client progress, case notes, referrals made, and other pertinent information according to organizational standards.
- Implemented data-driven decision-making practices to allocate resources effectively, optimizing program outcomes.
- Coordinate programming youth service activities that support wraparound programming at DPC
- Provide case management services to runaway, homeless, and street-connected youth and families
- Introduce eligible clients to WIC/ SNAP resources or other community resources if needed
- Facilitate groups on independent living and youth-centric workshops
- Coordinate with volunteers to assist with meeting the wraparound needs of street-connected, vulnerable youth/families
Program Coordinator
Detroit Phoenix Center
11.2019 - 08.2020
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Ensure program and project compliance with organization protocols and local, state and federal regulatory agencies
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
Apprentice
Americorps
10.2018 - 08.2019
- Liaised with existing community programs to broaden support services to youth where appropriate
- Created project and program literature and promotional material for dissemination throughout community and youth events
- Recruited trained and supervised volunteer and employee staff including ongoing training classes focusing on advocacy youth development and crisis intervention
- Built strong relationships with team members and supervisors, fostering a positive work environment.
Volunteer
Detroit Phoenix Center
07.2018 - 10.2018
- Liaised with existing community programs to broaden support services to youths where appropriate
- Created project and program literature/promotional material for dissemination throughout community and at youth events
- Recruited, trained and supervised volunteers and employee staff on advocacy, youth development and crisis intervention
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Skills
- Excellent Communication Skills
- Event Planning
- Office Administration
- Leadership
- Organizational Development
- Recruitment Strategies
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
Awards
2019, Spirit of Detroit Award - Detroit Phoenix Center
Education/Certifications
- 2019, Apprentice Program - Public Allies Detroit, Americorps, Detroit, MI
- 2019, Certificate of Appreciation - Wayne State, Detroit, MI
- 2019, GED - St. Vincent & Sarah Fisher Center, Detroit, MI
- 2023, Real Estate Salesperson, Detroit, MI
Timeline
Workforce Development Manager
Detroit Phoenix Center
06.2024 - Current
Client Communications Specialist
Rocket Mortgage
07.2022 - 05.2024
Director of Youth Services
Detroit Phoenix Center
08.2021 - 06.2022
Youth and Family Services Manager
Detroit Phoenix Center
09.2020 - 08.2021
Program Coordinator
Detroit Phoenix Center
11.2019 - 08.2020
Apprentice
Americorps
10.2018 - 08.2019
Volunteer
Detroit Phoenix Center
07.2018 - 10.2018
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