Sade Burney
Killeen,TX
Summary
Oversaw the launch of a new restaurant, managing critical operational elements to achieve a successful opening. Advanced through various roles to supervisory positions by demonstrating commitment and developing skills. Focused on delivering high-quality service to enhance customer satisfaction.
Targeted roles dedicated to enhancing customer experiences and contributing to community impact.
Overview
2026
2026
years of professional experience
Work History
Primary Supervisor
Bell County Juvenile Detention Center
07.2017 - 03.2025
- Responsible for providing direct supervision to residents and juvenile supervision officers in the Bell County Juvenile Services Center. Additional duties include ensuring compliance with all Departmental and Texas Juvenile Justice Department (TJJD) Standards as they apply to the facility and training staff. Coordinate resident movement and transportation to and from court and other facility-approved functions.
- Supervised daily operations, ensuring compliance with safety regulations and facility protocols.
- Coordinated communication between staff, administration, and external agencies regarding resident progress.
- Oversaw intake process, ensuring accurate documentation and assessment of new residents' needs.
- Conducted regular performance evaluations to maintain high standards of service among team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Supervisor
Boston Market (AAFES)
06.2015 - 09.2017
- Train workers in food preparation, sanitation, and safety procedures.
- Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
- Coordinated scheduling for staff shifts, optimizing labor resources during peak hours.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Supervisor
AAFES
Fort Hood, TX
2010 - 2015
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Monitored inventory levels, coordinating with suppliers for timely restocking.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance within the workplace.
- Frequently inspected production area to verify proper equipment operation.
Education
Bachelor's Degree - Criminal Justice
Texas A&M Central Texas College
01.2016
Associate of Applied Science - Criminal Justice
Central Texas College
Killeen, TX06.2014
Skills
- Strong work ethic
- Highly dependable
- Effective time management
- Exceptional phone etiquette
- Conflict resolution techniques
- Excellent attention to detail
- Empathetic
- Adaptability
- Work well with others
- Organized
- Great customer service
Timeline
Primary Supervisor
Bell County Juvenile Detention Center
07.2017 - 03.2025
Supervisor
Boston Market (AAFES)
06.2015 - 09.2017
Bachelor's Degree - Criminal Justice
Texas A&M Central Texas College
Supervisor
AAFES
2010 - 2015
Associate of Applied Science - Criminal Justice
Central Texas College