Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sade Campbell

Washington,DC

Summary

Dynamic professional with a proven track record in customer service and performance management, notably at DC Water. Excelled in conflict resolution and data analytical thinking, enhancing customer satisfaction and operational efficiency. Demonstrates strong organizational skills and a positive attitude, achieving significant improvements in billing and collections practices.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service

DC Water
Washington, DC
01.2021 - Current
  • Handles customer inquiries received by telephone
  • Explained and analyzed bills, and thoroughly discussed accounts to resolve callers’ inquiries
  • Provides information and assistance to customers who present a broad range of complex issues and concerns
  • Composes clear and concise correspondence that reflects the Authority’s position on complex issues and problems
  • Researches and resolves billing inquiries as related to delinquent accounts and collections
  • Utilizes superior verbal and written communication skills as a part of interaction with customers
  • Reviews the customer’s total situation in establishing payment plans, accepting requests for investigations, and accepting payment for service restoration
  • Provides information to customers regarding resources for assisting them with payment of their bills
  • Performs other related duties and projects as assigned at the discretion of the Supervisor, Call Center

Member Service Representative

Kaiser Permanente
Silver Spring, MD
01.2015 - 01.2021
  • Interpret members' request and schedules appropriate appointments for medical treatment
  • Schedules video conferencing meetings for members with Telemedicine Appointments
  • Assists Telemedicine providers by faxing prescriptions and referrals, as needed
  • Provide support for Medicare inquiries in up to two regions
  • Handle billing inquiries, payment processing, EFT inquiries, reinstatement requests, and service reviews

Member Services Rep

Health Services for Children with Special Needs
Washington, DC
01.2013 - 01.2015
  • Responds to customer inquiries and complaints via phone and/or in writing
  • Provide members with complete information about HSCSN benefits and process calls as necessary
  • Research and answer medical and transportation claim inquiries from RIMS for providers and vendors
  • Monitor and track yearly EPSDT visits and document outcomes
  • Expedites on-call instructions regarding the member and family emergencies and ensure that they are transported to urgent/emergent care centers

Office Supervisor

Focus Photography
Bowie, MD
01.2011 - 01.2013
  • Conducted interviews, counseled employees and evaluated employee performance under strict guidelines
  • Established customer relations and responded to/investigated customer comments, complaints and concerns
  • Performed inspections to ensure employees maintained proper attendance and perform their assigned duties
  • Implemented decisions, established guidelines and delegated responsibilities to appropriate personnel
  • Prepared, established and maintained files, records and/or reports required for effective maintenance
  • Oversee the timely and accurate generation of invoices for clients, ensuring that all billing information is correct and in compliance with company policies and procedures

Health Unit Coordinator

Prince Georges Hospital Center
Cheverly, MD
01.2007 - 01.2011
  • Performs secretarial, clerical and receptionist support duties necessary for day-to-day operations
  • Processed unit physicians’ orders and assisted in coordinating patient care including consultations with other departments scheduling lab tests and submitting physician medication orders
  • Coordinates the movement of supplies, equipment, nourishment, laboratory specimens, and other patient care and administrative materials to and from the unit in an appropriate and timely manner
  • Orders, receives and distributes mail and supplies
  • Coordinates the ordering of online forms

Education

Bowie State University - Psychology

Bowie State University
01.2013

Certificates of Completion - GIS Concepts, ArcGIS Pro Fundamentals Course, Spatial data analysis and Obtaining information from a Map

The ESRI Academy

Skills

  • Research
  • Report writing
  • Computer know-how
  • Ability to complete multiple tasks simultaneously
  • Ambitious
  • Positive attitude
  • Eager to learn
  • Performance Management
  • Goal Benchmarks
  • Strong organizational skills
  • Data analytical thinking
  • Strong Detail Orientation
  • Conflict resolution
  • Customer service
  • Communication skills
  • Listening skills
  • Problem resolution
  • Customer satisfaction
  • Efficiency in handling billing issues
  • Verbal communication
  • Written communication
  • Billing and collections best practices
  • Goal orientation

Certification

  • GIS Concepts, The ESRI Academy
  • ArcGIS Pro Fundamentals Course, The ESRI Academy
  • Spatial data analysis and Obtaining information from a Map, The ESRI Academy

Timeline

Customer Service

DC Water
01.2021 - Current

Member Service Representative

Kaiser Permanente
01.2015 - 01.2021

Member Services Rep

Health Services for Children with Special Needs
01.2013 - 01.2015

Office Supervisor

Focus Photography
01.2011 - 01.2013

Health Unit Coordinator

Prince Georges Hospital Center
01.2007 - 01.2011

Bowie State University - Psychology

Bowie State University

Certificates of Completion - GIS Concepts, ArcGIS Pro Fundamentals Course, Spatial data analysis and Obtaining information from a Map

The ESRI Academy

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Sade Campbell