Sade Coleman
Lansing,IL
Summary
Dynamic and results-oriented professional with a proven track record at DHS Dors, enhancing patient independence through exceptional personal hygiene assistance and maintaining a safe living environment. Skilled in cash handling and customer service, I've significantly improved transaction accuracy and client satisfaction. Expert in compliance knowledge and attention to detail,
Thrive in fast-paced environments, consistently achieving operational excellence.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Home Health Aide
DHS Dors
10.2020 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties, including laundry linen changes, sweeping, vacuuming, and mopping, ensuring clean and organized patient living space.
Housekeeping Room Attendant
Barton Senior Residences Of Zion
02.2019 - 05.2019
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens and cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by promptly maintaining clean and well-stocked rooms.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Teller Supervisor
GardaWorld Cash Services
07.2018 - 12.2018
- Counted cash drawers and made bank deposits.
- Examined tellers' reports of daily transactions for accuracy.
- Supervised thirteen tellers.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
Laundry Attendant /Residential House Cleaner
Barton Senior Residences Of Zion
04.2018 - 07.2018
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Examined dried clothes to identify stains, tears and issues.
Teller
GardaWorld Cash Services
07.2017 - 12.2017
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash-handling practices.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Visa & Passport Specialist
CIBT Visa
01.2015 - 07.2017
- Improved processing times by streamlining workflows and implementing efficient filing systems.
- Facilitated smooth passport pick-ups by organizing ready-to-collect passports in an easily accessible manner.
- Reduced errors in passport printing by double-checking information and swiftly identifying discrepancies.
- Assisted customers with complex cases, resolving issues promptly and professionally.
- Expedited passport applications by effectively managing high-volume workloads and prioritizing tasks.
- Provided clear instructions for obtaining required documents, saving both time and resources for applicants during the application process.
- Enhanced customer satisfaction by providing timely updates on application statuses and addressing inquiries courteously.
Senior Teller/Cash Vault Specialist
Bank Of America
09.2007 - 12.2014
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Streamlined daily operations for improved efficiency by implementing new teller procedures and training junior staff members.
- Coached and trained six new bank tellers.
- Handled foreign currency and performed currency transaction reports.
- Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within branch clientele base.
Education
Associate of Arts - Liberal Arts And General Studies
Southern New Hampshire University
Hooksett, NH05.2024
Certificate - Welding
ETI School of Skilled Trades
Willowbrook, IL02.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH 06.2024 - 05.2026
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Mobility support
- Bank Reconciliation
- Transaction monitoring
- Compliance knowledge
- Cash Flow Forecasting
- Cash handling expertise
- Fraud detection techniques
- Cash Drawer Management
- Customer Service
- Attention to Detail
- Know Your Customer
Timeline
Bachelor of Science - Business Administration
Southern New Hampshire University
06.2024 - 05.2026
Home Health Aide
DHS Dors
10.2020 - Current
Housekeeping Room Attendant
Barton Senior Residences Of Zion
02.2019 - 05.2019
Teller Supervisor
GardaWorld Cash Services
07.2018 - 12.2018
Laundry Attendant /Residential House Cleaner
Barton Senior Residences Of Zion
04.2018 - 07.2018
Teller
GardaWorld Cash Services
07.2017 - 12.2017
Visa & Passport Specialist
CIBT Visa
01.2015 - 07.2017
Senior Teller/Cash Vault Specialist
Bank Of America
09.2007 - 12.2014
Associate of Arts - Liberal Arts And General Studies
Southern New Hampshire University
Certificate - Welding
ETI School of Skilled Trades
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