Sade Cortez
Las Vegas
Summary
Accomplished Senior Manager with a proven track record at Sysco Corp, enhancing customer loyalty and boosting revenue by 30% through strategic planning and effective problem-solving. Skilled in B2B sales and project management, I excel in driving business development and customer retention, with a commitment to fostering strong, long-term client relationships.
Overview
13
13
years of professional experience
Work History
Senior Manager, National Accounts
Sysco Corp
06.2018 - 11.2024
- Led the development and execution of strategic account plans for national clients, overseeing a portfolio valued at over $100 million and fostering long-term relationships to enhance customer loyalty.
- Increased annual revenue by 30% by identifying upsell opportunities within existing accounts and launching targeted marketing initiatives tailored to client needs.
- Spearheaded a cross-functional team to streamline account management processes, reducing response time to client inquiries by 40% and improving overall satisfaction scores from 82% to 95%.
- Implemented a data-driven analytics program that identified key performance indicators, resulting in a 25% increase in client retention rates year-over-year.
- Conducted regular business reviews to identify areas for improvement and ensure continued success.
Account Manager, Hospitality & Gaming
Cintas
03.2016 - 06.2018
- Enhanced client satisfaction by fostering strong relationships and promptly addressing needs.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Marketing Manager
Las Vegas Radiology & Cardiology
05.2012 - 03.2016
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Education
Bachelor Of Science - Business Marketing
University of Nevada, Las Vegas
Skills
B2B Sales
Territory Management
Problem Solving
Project Management
Sales Strategy
CRM
Account Management
Business Development
Customer Retention
Strategic Planning
Languages
Spanish
Native or Bilingual
Timeline
Senior Manager, National Accounts
Sysco Corp
06.2018 - 11.2024
Account Manager, Hospitality & Gaming
Cintas
03.2016 - 06.2018
Marketing Manager
Las Vegas Radiology & Cardiology
05.2012 - 03.2016
Bachelor Of Science - Business Marketing
University of Nevada, Las Vegas
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