Sade Cosgrove
Medford,OR
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
9
9
years of professional experience
Work History
Clinical Counseling Front Desk Assistant
Rouge community college
Medford, OR
12.2023 - Current
- Handled confidential documents in accordance with HIPAA guidelines.
- Maintained accurate records of patient visits in accordance with HIPAA regulations.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Assisted with scheduling follow-up appointments as needed.
- Straightened up waiting room to maintain neat and organized space.
- Planned and completed group projects, working smoothly with others.
Head Start State Representative Volunteer
Head Start Program
Medford, OR
01.2023 - Current
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Supported parents and guardians by providing guidance on how to access community resources such as food pantries or housing assistance programs when necessary.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Developed new ideas to increase volunteer recruitment and retention rates.
- Identified key partnership opportunities and market segments to properly coordinate volunteer efforts.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Developed and implemented fundraising approaches to raise money for cause.
- Collaborated with others to discuss new opportunities.
- Worked with cross-functional teams to achieve goals.
Front Office Coordinator
Express Professional Employment
Yreka, CA
01.2015 - 12.2023
- Produced and distributed memos, newsletters and other forms of communication.
- Updated customer contact information in database systems.
- Performed administrative support tasks, completing duties within required timeframes.
- Scheduled appointments for clients and visitors.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Recruited, interviewed and selected employees to fill vacant roles.
- Managed front desk operations during shifts worked.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Guided employees in handling difficult or complex problems.
- Greeted and welcomed guests upon arrival.
- Attended training sessions to stay updated on new policies and procedures.
Teachers Assistant
Table Rock Elementary
White City, OR
02.2023 - 06.2023
- Assisted teachers in preparing materials for instruction and classroom activities.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Conducted one-on-one tutoring sessions with struggling students.
- Collaborated with teachers to develop instructional plans that met individual needs of students.
- Helped maintain a safe learning environment for all students.
- Distributed textbooks or other materials required for class work.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Graded assignments and tests and documented results into filing systems.
- Supervised children and participated with children in activities.
- Enforced rules for behavior and procedures to maintain order among class.
Education
Associate of Arts - Environmental Psychology
Rouge Community College
Medford, OR09-2025
High School Diploma -
Discovery High School
Yreka, CA03-2017
Skills
- Referral Verification
- Billing Support
- Mail Management
- Appointment Scheduling
- HIPAA Guidelines
- Front Desk Operations
- Workflow Optimization
- Telephone Etiquette
References
References available upon request.
Timeline
Clinical Counseling Front Desk Assistant
Rouge community college
12.2023 - Current
Teachers Assistant
Table Rock Elementary
02.2023 - 06.2023
Head Start State Representative Volunteer
Head Start Program
01.2023 - Current
Front Office Coordinator
Express Professional Employment
01.2015 - 12.2023
Associate of Arts - Environmental Psychology
Rouge Community College
High School Diploma -
Discovery High School
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